AHLEI CHHE cheat sheet

Room status codes: VD (vacant dirty), VR (vacant ready), OD (occupied dirty), OOO (out of order), OO (out of service, no revenue loss).

Labor productivity benchmark: rooms cleaned per attendant per shift (typically 14-16 for full service, 18-20 for limited service).

Formula: rooms per attendant hour = rooms cleaned ÷ attendant hours worked.

Occupancy-based staffing: attendant hours = (rooms occupied × minutes per room) ÷ 60, then divide by shift length.

Deep-clean rotation: each room scheduled for periodic deep cleaning on a rolling cycle (e.g., quarterly) tracked by room number log.

Linen par formula: par = (daily usage × laundry cycle days) + safety stock.

Room inspection scoring uses weighted zones (bathroom, bed, dust, floors, amenities); a room fails if any critical zone scores below threshold.

Out-of-order rooms reduce available inventory and must be excluded from sellable room counts and occupancy calculations.

Chemical dilution follows manufacturer ratio charts; SDS must be on file for every chemical in use.

Turnover rate = (separations ÷ average headcount) × 100 over the period.

Cost per hire = total recruiting costs ÷ number of hires; includes advertising, agency fees, referral bonuses, and interviewer time.

FTE = total scheduled hours ÷ full-time hours per week (commonly 40).

Labor cost percentage = total labor cost ÷ total revenue × 100.

Progressive discipline sequence: verbal warning, written warning, final warning, suspension, termination; documentation at each step.

New-hire orientation covers safety, emergency procedures, grooming standards, and job-specific skills before independent work.

Job description elements: title, reporting line, summary, essential duties, physical requirements, qualifications.

Predictive scheduling rules may require advance posting of schedules and rest-period guarantees between shifts.

Training ROI is measured by pre/post performance metrics and reduction in error or complaint rates.

ADR = rooms revenue ÷ rooms sold.

RevPAR = rooms revenue ÷ rooms available, or ADR × occupancy percentage.

Occupancy % = rooms sold ÷ rooms available × 100.

CPOR (cost per occupied room) = departmental cost ÷ rooms occupied.

Budget variance % = (actual − budget) ÷ budget × 100; favorable vs unfavorable depends on revenue vs expense line.

Flexible budget adjusts variable costs to actual volume; fixed costs stay constant within relevant range.

Labor standard: minutes per room × hourly wage + benefits load = cost per room cleaned.

Flow-through = change in GOP ÷ change in revenue, measuring how incremental revenue converts to profit.

Capital expenditure vs operating expense: capex items are capitalized and depreciated; routine supplies are expensed.

SERVQUAL dimensions: reliability, assurance, tangibles, empathy, responsiveness.

Service recovery sequence: acknowledge, apologize, act, compensate, follow up.

Complaint resolution authority: front-line empowerment limits should be defined so staff can resolve issues without escalation.

Mystery shop scoring uses standardized checklists; scores below threshold trigger retraining and re-inspection.

Response time standards: guest requests acknowledged within minutes and resolved within a defined service window.

Guest satisfaction measured via post-stay surveys; net promoter score = % promoters − % detractors.

Standards of cleanliness are defined in brand inspection manuals with point deductions per deficiency.

Service blueprint maps front-stage and back-stage actions and fail points to design quality controls.

OSHA Hazard Communication: SDS accessible, containers labeled, staff trained on chemical hazards.

Bloodborne pathogen standard requires exposure control plan, PPE, and post-exposure procedures.

Fire safety: evacuation routes posted, extinguishers inspected monthly, alarms and sprinklers tested per code.

Bed bug protocol: inspection, isolation of room, treatment by licensed pest control, documented follow-up.

Key control: electronic lock audit trails, key issuance log, immediate rekey on loss.

Pool/spa operations require documented water chemistry logs, operator certification, and posted safety signage.

Incident reporting: document injuries and security events promptly; preserve evidence and restrict access.

ADA compliance: accessible rooms, routes, and communications; service animals permitted in guest areas.

Food safety: temperature danger zone 41°F–135°F; HACCP critical control points monitored and logged.