AHLEI CHM case studies
AHLEI CHM · Put your knowledge to work in context.
The Certified Hospitality Manager (CHM) is one of the professional certification designations trademarked by the American Hotel & Lodging Association (AHLA) and administered by the American Hotel & Lodging Educational Institute (AHLEI). AHLEI describes itself as a global leader in hospitality education, training and certification, providing online learning, professional certification and educational materials for the hospitality industry, and states that it provides the study materials and administers the certification process for nearly 30 certification designations trademarked by AHLA. The AHLEI CHM case studies are 5 cases and about 2,509 words.
1Turnover Spike in Housekeeping
You manage a 220-room select-service hotel. Housekeeping has run at 78% annualized turnover for the past two quarters, up from 41% a year ago.
547 words, about 3 min2Capital Reserve Shortfall Before Roof Replacement
You are the controller for a 180-room full-service hotel owned by a partnership and managed under a franchise agreement. The reserve for replacement is funded at 4% of gross rooms revenue, per the management agreement, and currently holds 410,000.
517 words, about 3 min3Energy Costs and a Failing Chiller
You are the director of property operations for a 300-room hotel. The central chiller plant is 19 years old and has had three compressor failures in 14 months, each causing a partial loss of cooling to 40–60 guest rooms for 6–10 hours.
417 words, about 2 min4Discounting to Fill a Soft Shoulder
You are the revenue manager for a 240-room hotel near a convention center. A large citywide event was cancelled six weeks out, and your shoulder dates (Tuesday–Thursday) are running at 48% occupancy on the books versus a 71% budget for those dates.
518 words, about 3 min5A High-Performing but Divisive Supervisor
You are the GM of a 160-room hotel. Your front office manager, in the role for two years, has the strongest guest satisfaction scores in the building (front desk at 91 versus a 84 brand average) and consistently hits labor targets.
510 words, about 3 min