AHLEI CHM study guide
AHLEI CHM · Work through your exam, one topic at a time.
The Certified Hospitality Manager (CHM) is one of the professional certification designations trademarked by the American Hotel & Lodging Association (AHLA) and administered by the American Hotel & Lodging Educational Institute (AHLEI). AHLEI describes itself as a global leader in hospitality education, training and certification, providing online learning, professional certification and educational materials for the hospitality industry, and states that it provides the study materials and administers the certification process for nearly 30 certification designations trademarked by AHLA. The AHLEI CHM study guide has 5 sections and about 1,595 words.
01Management of Human Resources
Human resources in lodging is about the full employee life cycle: job analysis and job descriptions, recruiting, selection, onboarding, training, performance appraisal, discipline, compensation and benefits, and legally compliant separation. Know the difference between a job description (tasks and responsibilities) and a job specification (the knowledge, skills, and abilities a person needs).
343 words, about 2 min02Management of Financial Resources
Financial management covers budgeting, the income statement, the balance sheet, cost control, and ratio analysis. The central artifact is the Uniform System of Accounts for the Lodging Industry (USALI) , which standardizes departmental revenues, cost of sales, payroll, other expenses, and departmental income so properties can be compared.
317 words, about 2 min03Management of Property Operations
Property operations covers housekeeping, engineering and maintenance, security, and the guest-experience systems that keep the building safe and functional. Know the preventive maintenance cycle, work-order systems, energy management, and the relationship between cleanliness standards and room inspection.
321 words, about 2 min04Management of Revenue
Revenue management is the discipline of selling the right room to the right guest at the right price at the right time. Understand RevPAR , ADR , occupancy , yield , and the revenue management triangle : pricing, inventory, and segmentation.
325 words, about 2 min05Leadership and Management Essentials
This domain tests the difference between leadership (vision, influence, direction) and management (planning, organizing, controlling). Know the functions of management, leadership styles, delegation, communication, decision-making, and team development.
289 words, about 1 min