AHLEI CHM study plan

Map every topic in the HR domain to a one-line definition and flag the three you understand least

Build a glossary of 25 HR terms (recruitment, turnover, progressive discipline, job description, orientation) written in your own words

Draft a one-page summary of the hiring cycle from job analysis through offer

Create a formula sheet for the financial domain covering labor cost percentage, cost per occupied room, and payroll-related ratios

Solve five practice scenarios computing labor cost percentage from hours, wage, and revenue figures

Explain the difference between orientation, onboarding, and training, and list two outcomes of each

Sequence the steps of progressive discipline and identify when termination is appropriate

Compare three motivation theories and state one workplace application for each

Analyze two short employee-relations scenarios and write a defensible management response for each

List the major employment-law concepts a hospitality manager must respect and describe each in one sentence

Compute cost per occupied room and cost per available room from a supplied operating statement

Reconcile a simple income statement: identify revenue, departmental expenses, undistributed expenses, and GOP

Explain the difference between fixed, variable, and mixed costs using three property examples each

Draft a 12-line departmental budget with assumptions stated for each line

Calculate and interpret a variance between budgeted and actual expenses

Diagram the rooms-division workflow from reservation through checkout and label the control point at each stage

List the components of a rooms-division budget and identify which are controllable by the front office manager

Define RevPAR, ADR, occupancy percentage, and GOPPAR, and compute each from a sample data set

Explain how rate fencing, length-of-stay restrictions, and overbooking decisions affect revenue

Describe a preventive-maintenance program and its effect on capital spending

Build a simple 90-day forecast using historical occupancy and a stated growth assumption

Apply displacement analysis to decide whether to accept a group booking

Compare channel costs and explain how distribution mix affects net revenue

Identify three pricing strategies and match each to a property type

Calculate the break-even occupancy for a given cost structure

Compare three leadership styles and state when each is most effective

Write a 5-step delegation plan for a front-desk supervisor scenario

Describe how to give corrective feedback using a structured model

Outline a 30-minute team meeting agenda that addresses one performance problem

List the components of a property-level strategic plan and explain how departmental goals link to it

Complete a timed 60-question mixed practice set across all five domains and log your score by domain

Re-study your two lowest-scoring domains using the glossary and formula sheet

Rewrite from memory every formula in the financial and revenue domains

Summarize each domain in five bullet points without notes

Identify and drill the ten concepts you missed most often

Take two full timed practice exams and compare scores for improvement

Review only flagged weak areas and confirm each is now explainable aloud

Recite the formula sheet and HR glossary from memory

Practice ten scenario questions and justify each answer in writing

Finalize an exam-day plan covering timing per question and a strategy for flagged items