AHLEI CRDE study plan
AHLEI CRDE · Give each week a clear focus.
8 weeks · About 6 hours per week
Rooms Division Management & Front Office Operations
Define the rooms division's organizational structure and list the reporting lines between front office, housekeeping, and reservations
Explain how front office performance metrics (occupancy, ADR, RevPAR) are calculated and where they originate in the guest cycle
Diagram the four stages of the guest cycle and label the front office tasks performed at each stage
Identify the front office's role in interdepartmental communication with housekeeping and maintenance
Your checkpoint
A one-page annotated guest-cycle diagram with front office tasks and rooms division reporting lines labeled
Front Office Operations
Sequence the steps of the check-in and check-out processes and state the purpose of each
Compare room assignment, registration, and key-control procedures for walk-ins, reservations, and groups
Describe how the front office handles overbookings, no-shows, and walk situations
Explain the purpose and components of the night audit and the front office audit trail
Your checkpoint
A written procedure checklist for check-in, check-out, and the night audit with at least 8 steps each
Housekeeping Operations
Outline the housekeeping department's structure and the duties of room attendants, inspectors, and supervisors
Differentiate room status codes and explain how front office and housekeeping reconcile room status
Sequence the cleaning procedures for a departure room and identify safety and chemical-handling practices
Explain how linen and supply inventory levels are set and controlled
Your checkpoint
A room-status reconciliation table plus a departure-room cleaning sequence with a linen par-level calculation example
Rooms Division Management & Revenue Management
Explain how rooms division costs (labor, supplies, laundry) are budgeted and controlled against forecast
Define key revenue management terms: RevPAR, yield, displacement, and market segmentation
Describe how demand forecasting and booking pace inform rate and inventory decisions
Connect rooms division operational decisions to revenue outcomes using a worked example
Your checkpoint
A one-page budget-to-actual variance analysis for a sample 100-room property with a RevPAR calculation
Revenue Management
Apply length-of-stay and rate-fence controls to a set of reservation scenarios
Calculate and interpret occupancy, ADR, RevPAR, and RevPAR index for a competitive set
Explain the role of distribution channels and the cost of acquisition in rate decisions
Identify ethical and legal constraints on rate setting and availability controls
Your checkpoint
A completed revenue worksheet solving 6 scenarios with calculations shown and a short justification for each control decision
Human Resources and Leadership
Compare leadership styles and match each to a rooms division situation
Outline the steps of progressive discipline and the documentation required at each step
Describe recruitment, selection, and onboarding practices for front office and housekeeping roles
Explain how scheduling and labor standards affect productivity and morale
Your checkpoint
A written progressive-discipline policy outline with a sample documentation template
Rooms Division Management & Human Resources and Leadership
Integrate rooms division management with HR practices by drafting a staffing plan for a 150-room hotel
Explain how training, coaching, and performance reviews support service quality in front office and housekeeping
Identify workplace safety and legal compliance obligations relevant to rooms division staff
Describe how to handle a guest complaint that escalates across departments
Your checkpoint
A staffing and training plan for a 150-room property covering headcount, shift coverage, and a 30-day onboarding schedule
Rooms Division Management & Front Office Operations & Housekeeping Operations & Revenue Management & Human Resources and Leadership
Synthesize all five domains into an integrated review outline
Complete timed practice sets weighted by domain percentage and review every missed item
Identify and close the two weakest domain areas with targeted re-study
Rehearse applying calculations under time pressure
Your checkpoint
A scored practice exam log showing domain-level accuracy and a written remediation plan for the two lowest-scoring domains
Milestones
Week 2: Can explain the guest cycle, check-in/check-out, and night audit without notes and score at least 80% on a 20-question front office self-quiz
Week 4: Can reconcile room status and calculate RevPAR, ADR, and occupancy correctly on 5 of 5 sample problems
Week 6: Can describe progressive discipline steps and revenue controls from memory, scoring at least 75% on a mixed 30-question set
Week 8: Achieve at least 80% overall on a full-length timed practice exam with no domain below 70%