AHLEI CRDE case studies
AHLEI CRDE · Put your knowledge to work in context.
The Certified Rooms Division Executive (CRDE) is an AHLEI professional certification for rooms division leaders - front office managers, executive housekeepers, and directors of rooms - who want a credential recognizing mastery of the operational and commercial side of the rooms department. AHLEI provides the study materials and administers the certification process for nearly 30 certification designations trademarked by the American Hotel & Lodging Association (AHLA), and CRDE sits within that family of industry credentials. The exam is delivered in multiple-choice format and can be taken as a print or online proctored exam; AHLEI now offers the ability to choose between a print or online proctored exam at the time it is administered vs. the moment of purchase. The AHLEI CRDE case studies are 5 cases and about 3,629 words.
1The Overbooked Weekend
You are the front office manager at a 220-room hotel. It is Friday at 3:00 PM.
572 words, about 3 min2Housekeeping Staffing Crisis
You are the executive housekeeper at a 300-room full-service hotel. It is Monday morning, and you have just learned that 8 of your 30 room attendants have called in sick, citing a flu outbreak.
971 words, about 5 min3Revenue Management Pricing Decision
You are the revenue manager for a 180-room select-service hotel near a major airport. It is Tuesday, and you are reviewing the forecast for the upcoming weekend.
821 words, about 4 min4Employee Theft Investigation
You are the rooms division manager at a 250-room hotel. Over the past month, the hotel has experienced a series of thefts from guest rooms, primarily small electronics and cash.
594 words, about 3 min5Front Desk Upselling Dilemma
You are the front office manager at a 150-room upscale hotel. It is a busy Friday afternoon, and the hotel is sold out for the night.
671 words, about 3 min