ACP-620 case studies
ACP-620 · Put your knowledge to work in context.
The Atlassian Certified Professional Jira Administrator credential, exam code ACP-620, is a vendor certification for people who run Jira Data Center or Server day to day: administrators, platform owners, and consultants who configure rather than merely use the product. It validates that you can design schemes, build workflows, control permissions, and troubleshoot the shared configuration layer that every project inherits. The ACP-620 case studies are 5 cases and about 3,109 words.
1The Vanishing Sprint Board After a Permission Scheme Swap
Your organization runs Jira Data Center with 41 projects. Project OPS-LEGACY was migrated last quarter into a shared permission scheme called "Standard-Agile" that grants Browse Projects to group jira-users and Manage Sprints to project role Administrators.
634 words, about 3 min2Required Field Validator vs. Field Configuration: Which One Actually Blocks the Transition
A service management workflow for project ITSM has three transitions: Open → In Progress, In Progress → Resolved, and Resolved → Closed. The Resolution field is on the Resolve screen but not on the Close screen.
590 words, about 3 min3Automation Loop: Comment-Triggered Rule Re-fires Itself
An automation rule in Jira Cloud is configured as: Trigger = "Issue commented"; Condition = comment body contains /status ; Action = add comment "Status acknowledged by bot"; then transition the issue to "Waiting for Customer". Within an hour the team sees 400+ bot comments on a single issue, and the issue ping-pongs between In Progress and Waiting for Customer.
620 words, about 3 min4CSV Import Creates Duplicate Users and Orphaned Assignees
You are importing 12,000 issues from a legacy tracker into a Jira Cloud project using CSV import. The CSV has columns: Summary, Description, Status, Assignee, Reporter, Created, Resolved, Issue key, and Parent key (for subtasks).
624 words, about 3 min5Notification Storm After a Group Rename and Scheme Inheritance
A Jira Data Center instance has a notification scheme "Default-Notify" assigned to 30 projects. The scheme notifies: Current Assignee, Reporter, Watchers, the group developers , and the group qa-team .
641 words, about 3 min