Licensee & Approved Manager Liquor Training flashcards

34 cards. Read the term and the definition here. The deck at the top of this page is optional.

Approved manager presence

A designated approved manager must be on site whenever liquor is sold or supplied, unless a statutory exemption for small or low-risk venues applies.

Undue intoxication test

A person is unduly intoxicated when speech, balance, coordination, or behaviour is noticeably affected; staff must refuse further service on that basis.

Acceptable proof of age

Photo identification from an approved list, such as a driver licence, passport, or proof-of-age card, must be checked before supplying alcohol to anyone who may be under 18.

Incident register

A record of refusals, intoxication, violence, and minor-related incidents, completed at or near the time and kept for the statutory retention period.

Licence condition precedence

Where a licence condition conflicts with the standard rules for that licence category, the specific condition prevails and must be followed.

Licence variation approval

Changes to trading hours, premises layout, or licence category generally require prior regulator approval; trading outside approved conditions is a breach.

Prohibited promotions

Advertising or promotions encouraging rapid or excessive drinking, targeting minors, or offering intoxication incentives may be banned or made subject to conditions.

High-risk venue conditions

Late-night or high-risk venues may be required to hold CCTV, security staffing, ID scanners, or restricted entry times under the licence or regulation.

Gaming licence requirement

Operating gaming machines requires a separate gaming licence or machine entitlement; holding a liquor licence alone does not authorise gaming.

Central monitoring connection

Where the jurisdiction mandates it, each approved gaming machine must be connected to the central monitoring system; unapproved or disconnected machines cannot lawfully operate.

Self-exclusion schemes

Venues must provide access to self-exclusion programs and must prevent a person who has excluded themselves from gambling on the premises.

Gaming area sightlines

Gaming rooms must be laid out and supervised so staff can observe patrons; blind spots and unsupervised areas breach harm-minimisation conditions.

Minors in gaming areas

People under 18 must not enter gaming areas or operate machines; age verification applies at entry to the gaming room, not only at play.

Gaming record retention

Meter readings, reconciliations, jackpot payouts, and fault logs must be kept for the prescribed period and produced to inspectors on request.

Gambling inducement limits

Offers of free credit, free play, or alcohol-linked gambling promotions are commonly prohibited; advertising of gambling is restricted by regulation.

Cash handling rules

Large cash payments for gaming are restricted, and jackpot payout procedures and records must be maintained so transactions remain auditable.

Harm-minimisation signage

Venues must display approved responsible gambling signage and information about help services in gaming areas as required by the regulator.

Approved manager certification

Becoming an approved manager requires completing an approved course and competency assessment; the certificate has a set validity period and must be renewed.

RSA completion window

Responsible service of alcohol training must be completed before starting work or within a short statutory window after, with evidence kept on file.

Training record retention

The licensee must keep current certificates and training records for all staff and produce them to inspectors on request.

Induction training content

Venue induction must cover house policies, incident reporting, refusal procedures, ID checking, and emergency evacuation specific to the premises.

Approved training providers

Only registered training organisations or approved providers issue certificates valid for licensing; certificates from unapproved providers are not accepted.

Gaming staff training

Gaming staff need gaming-specific training beyond RSA, covering harm minimisation, exclusion procedures, and machine operation rules.

Competency reassessment

Competency may need reassessment after a long absence from the role or a move to a higher-risk venue category, per regulator guidance.

Refresher training interval

Refresher training is required at intervals set by the regulator; an expired certificate bars the person from acting as approved manager until renewed.

Inspector knowledge check

An approved manager must be able to explain the Act, licence conditions, and harm-minimisation obligations when questioned by an inspector.

Sensitive receptor measurement

Noise limits are measured at the nearest sensitive receptor, usually a residential boundary, rather than at the venue's own property line.

Music noise limits

Amplified music noise is often regulated separately from general venue noise, with its own limits and measurement methodology in the licence or regulation.

Reasonable noise steps

The licensee must take all reasonable steps to stop noise escaping, including closing doors, managing windows, repositioning speakers, and acoustic treatment.

Noise complaint logging

Noise complaints must be recorded and investigated; repeated substantiated complaints can lead to conditions, reduced hours, or enforcement action.

Prescribed measurement standard

Noise measurement must follow the set standard for instrument type, calibration, averaging period, and background noise correction.

Low-frequency noise limits

Low-frequency noise from amplified music may have separate limits because it travels further and penetrates structures more than mid- or high-frequency sound.

Outdoor area noise scope

Patron noise in outdoor, smoking, and queuing areas is attributable to the venue and must be managed within the same noise obligations.

Noise management plan

Trading-hour extensions and outdoor amplification typically require a regulator-approved noise management plan before they can take effect.