Licensee & Approved Manager Liquor Training study plan

Map the licensing framework: identify who issues licences, what licence categories exist, and which conditions attach to each, writing a one-line summary per category

Define each key licensing term (licensee, approved manager, nominated person, premises, authorised hours) in your own words without looking at notes

List the statutory duties of a licensee and of an approved manager side by side, then mark which duties overlap and which are unique

Draft 20 flashcards covering licence application, variation, and transfer steps, sequencing each process correctly

Explain the grounds on which a licence can be suspended, cancelled, or refused, and rank them by severity

Trace the compliance and enforcement pathway from inspection to disciplinary action, naming each stage and who acts at it

Solve 15 scenario questions about breaches of licence conditions, writing the governing rule beside each answer

Identify record-keeping, signage, and notification obligations and convert them into a checklist an inspector would accept

Summarise the harm-minimisation principles underlying liquor law and connect each principle to a specific licence condition

Distinguish the offences of serving an intoxicated person, serving a minor, and permitting disorderly conduct, stating the elements of each

Apply refusal-of-service and incident-reporting procedures to three written scenarios and justify each decision

Draft the standard steps for checking age identification, including acceptable documents and what to do when proof is doubtful

Define the core gaming vocabulary ( gaming machine, operator, licensee obligations, patron, exclusion) and produce a glossary of at least 15 terms

Outline the regulatory bodies and their split of responsibilities for gaming versus liquor on licensed premises

List operator obligations for machine operation, payout, and record-keeping, and group them by daily, weekly, and periodic tasks

Explain self-exclusion and exclusion-order procedures step by step from patron request to enforcement

Describe the signs of problem gambling and match each sign to a required staff response

Explain the rules on advertising, promotions, and inducements to gamble, and identify three examples that would breach them

Apply gaming-specific incident procedures (disputed payout, machine malfunction, underage play) to written scenarios

Compare gaming-harm obligations with liquor-harm obligations and note where the same staff action satisfies both

Design a 30-minute induction session for new staff covering licensing basics, refusal of service, and incident reporting

Write three measurable learning objectives for each training topic using action verbs and an observable outcome

Build a short assessment (10 items) with an answer key that tests the induction content

Explain how training records must be kept and why they matter in a compliance inspection

Produce a one-page house policy on responsible service that a licensee could adopt, covering hours, intoxication, minors, and transport

Draft a conflict-de-escalation script for refusing service, including exact wording for the first refusal and the escalation

Create an incident report template capturing time, parties, observations, action taken, and witnesses

Deliver a five-minute practice briefing aloud on sound regulation duties and self-assess it against a checklist

Complete a timed 60-question mixed mock exam across all four domains and score it against the key

Categorise every missed question by domain and root cause (unknown fact, misread, wrong rule applied)

Re-study only the weakest two domains using your flashcards and rewrite any incorrect card

Recite the ten rules you are most likely to forget, without notes, and correct yourself immediately