HSC Tourism, Travel and Events (VET) case studies
HSC Tourism, Travel and Events (VET) · Put your knowledge to work in context.
The HSC Tourism, Travel and Events (VET) course is a Stage 6 Vocational Education and Training pathway for New South Wales students who want industry-recognised skills while completing their Higher School Certificate. It suits students drawn to visitor services, travel consulting, tour operations, event coordination and hospitality-adjacent roles, and it combines classroom theory with competency-based practical work. Study covers work health and safety and legal compliance, customer service and visitor experience, tourism products and destinations, itinerary planning, event operations, communication and teamwork, sustainability and cultural awareness, business and financial skills, digital tools, and career and employability skills. Assessment typically mixes multiple-choice and short-answer questions, extended responses and practical performance evidence, with tasks set by your school or RTO. The HSC Tourism, Travel and Events (VET) case studies are 5 cases and about 2,206 words.
1The Night Shift Handover at the Riverside Hotel
You are the duty manager at a 180-room hotel on a busy Saturday night. At 9:40 pm, a housekeeping supervisor reports that a cleaner slipped on a wet bathroom floor on level 4 and has a suspected wrist fracture.
588 words, about 3 min2The Cruise Booking That Went Wrong
A family of four books a seven-night South Pacific cruise through your travel agency. The package includes flights, a pre-cruise hotel night, and the cruise.
407 words, about 2 min3The Community Festival Sponsorship Dilemma
You are coordinating a free community festival expected to attract 4,000 people. The budget is 60,000, funded by the local council and a 15,000 sponsorship from a beverage company.
380 words, about 2 min4The Accessible Tour That Wasn't
A tour operator sells a day tour to a heritage site advertised as accessible. The booking form asks about mobility needs, and a customer discloses that she uses a wheelchair and cannot manage steps.
361 words, about 2 min5The Data Breach at the Events Company
You work for an events company managing a 2,000-delegate conference. A staff member accidentally emails the delegate list, including names, email addresses, and dietary requirements, to an external supplier instead of an internal colleague.
470 words, about 2 min