HSC Tourism, Travel and Events (VET) study plan

Identify the key work health and safety (WHS) obligations of a tourism, travel or events employer and a worker under Australian WHS law, and list at least eight duty-holder responsibilities from memory

Explain the hierarchy of risk control in order and apply it to three realistic event or tour scenarios (e.g. a marquee erection, a coach transfer, a walking tour in heat)

Locate and interpret the safety and compliance information in a typical venue or operator document set: emergency evacuation plan, incident report form, safety data sheets and public liability certificate

Describe the legal and ethical responsibilities of a tourism operator toward customers, including consumer guarantees, privacy and anti-discrimination obligations, and match each to a practical workplace example

Draft a one-page risk register for a small outdoor event, with hazards, likelihood, consequence, control measures and a named responsible person for each line

Sequence the correct response to a workplace emergency, from immediate danger and first aid through to evacuation, roll call, incident notification and post-incident review

Distinguish notifiable incidents from non-notifiable ones and state who must be notified and within what timeframe in your jurisdiction

Analyse three short incident scenarios and decide whether each requires regulator notification, an internal report only, or both, justifying each decision

Apply cultural safety and inclusion principles to WHS planning by identifying groups with specific needs (older visitors, people with disability, families, international guests) and adjusting controls accordingly

Build a safety briefing script of 150 to 200 words suitable for delivering to guests at the start of a guided activity

Map the full visitor journey for a chosen tourism or events product, identifying at least ten customer touchpoints from pre-booking research to post-visit follow-up

Apply the principles of quality customer service, including greeting, needs identification, active listening, clear communication and closing the interaction, to three scripted service scenarios

Respond appropriately in writing and verbally to three difficult customer situations: a complaint about a cancelled tour, a dissatisfied event attendee and a request for a refund outside policy

Adapt communication style for diverse customers, including people with limited English, people with disability, children and older visitors, and record the adjustments you would make in each case

Explain how teamwork and escalation work in a service team by describing when to resolve an issue yourself and when to refer it to a supervisor

Classify tourism products into their main categories (accommodation, transport, attractions, tours, events, food and beverage) and give two Australian and two international examples of each

Compare the roles of a retail travel agent, a tour wholesaler, an inbound operator and an online travel agency, and explain how each earns revenue

Research three Australian destinations and summarise for each the key attractions, target markets, seasonality and accessibility considerations

Construct a two-day itinerary for a specified customer profile, balancing travel time, cost, accessibility and customer interests, and justify each scheduling decision

Explain the components of a product knowledge briefing and prepare a short brief on one destination or product for a colleague

Outline the event planning cycle from concept and feasibility through to planning, delivery and post-event evaluation, and list the key decisions made at each stage

Produce a run sheet for a one-day event showing at least twelve timed activities, the responsible person and the dependencies between tasks

Prepare a simple event budget with at least eight line items, distinguishing fixed from variable costs, and calculate break-even attendance given a ticket price and cost structure

Identify the main event risks (weather, supplier failure, crowd management, licensing, insurance) and match each to a documented contingency

Explain the purpose of key event documentation: the event order, floor plan, supplier contracts, permits and the post-event report

Explain the principles of sustainable tourism and evaluate one tourism operation against environmental, social and economic sustainability criteria

Identify culturally significant sites and practices relevant to Australian tourism and describe appropriate protocols for visiting, interpreting and promoting them

Apply the principles of ethical selling and fair trading to three scenarios involving pricing, disclosure of fees and cancellation terms

Calculate key financial figures for a tourism or events business: gross margin, mark-up, break-even point and a simple cash flow forecast

Interpret a basic profit and loss statement and identify three cost categories where a small operator could realistically reduce expenditure without harming service quality

Compare the main digital systems used in the industry (booking and reservation systems, customer relationship management, point of sale, event management platforms) by function, cost model and typical user

Describe how online distribution works, including commission structures, rate parity, reviews and metasearch, and explain the implications for a small operator

Assess three digital tools or platforms against privacy, data security and accessibility requirements, and recommend one for a small tour business with justification

Map at least six career pathways in tourism, travel and events, listing entry requirements, typical duties and progression routes for each

Audit your own employability skills against industry expectations and identify three specific gaps with an action to close each

Consolidate all nine domains by building a one-page summary sheet of key concepts, formulas and legal obligations for each domain

Complete at least sixty practice questions across all domains under timed conditions and record your accuracy rate per domain

Re-teach your two weakest domains by writing a 200-word explanation of each from memory, then checking it against your notes

Apply exam technique to extended-response questions by planning three responses with a clear structure, relevant industry examples and correct terminology

Review every earlier deliverable and correct at least one error or gap in each, recording what you changed and why