Stručni ispit za zdravstvene radnike study plan

Map the statutory hierarchy that governs Croatian healthcare - Zakon o zdravstvenoj zaštiti, Zakon o obveznom zdravstvenom osiguranju, Zakon o zaštiti prava pacijenata and their podzakonski akti - onto a single-page diagram showing which act governs which decision.

Distinguish the competences of the Ministarstvo zdravstva, HZZO, the county public health institutes (NZJZ) and the healthcare institutions themselves, and state one decision each body may take alone.

Classify healthcare workers and associate workers by qualification level and licence/komora registration requirement, and state what happens when a licence lapses.

Differentiate primary, secondary and tertiary care and name two services delivered at each level plus the access route into each.

Explain how the mandatory health insurance system is organised and financed, naming the main revenue sources of HZZO and what happens when revenue falls short.

Identify who counts as an insured person (osiguranik) and who as a dependent family member, and apply those categories to five short case vignettes.

Describe the contracting cycle between HZZO and healthcare providers - ugovaranje, standards and norms (standardi i normativi), and payment models such as capitation, fee-for-service and DRG-based hospital payment.

Trace the patient pathway from choosing a family physician, through uputnica for specialist care, to hospital admission, noting where insurance rules constrain the route.

Distinguish the three insurance layers - obvezno, dopunsko and dodatno/privatno osiguranje - and state exactly which costs each layer covers.

Compute the contribution base and employee/employer split for two worked examples, and explain how contribution collection and HZZO allocation are administered.

Explain the patient cost-sharing rules (participacija, dopunsko insurance coverage of it) and apply them to calculate a patient's out-of-pocket amount in three scenarios.

List the entitlements that follow from insured status - including travel costs, orthopaedic and prosthetic aids, and cross-border care under EU coordination rules - and the conditions attached to each.

Enumerate patients' statutory rights - informed consent, access to medical records, second opinion, confidentiality, refusal of treatment, complaint procedures - and match each to the mechanism that enforces it.

Draft the correct institutional response for four scenarios in which a patient right is allegedly breached, identifying who must act and within what timeframe.

State the reciprocal obligations of healthcare workers towards patients and towards employers, including the duty to keep records and the duty to report.

Explain the basic structure of professional accountability: disciplinary proceedings before the komora, misdemeanour (prekršajni) liability, civil liability and criminal liability.

Apply the rules of medical confidentiality to eight borderline situations, deciding in each case whether disclosure is permitted, required or forbidden.

Explain the elements of valid informed consent and identify the four common defects that invalidate it, illustrating each with a short example.

Describe what constitutes a medical error versus a negligent act (liječnička pogreška, nemar), and explain how each is treated in disciplinary, civil and criminal proceedings.

Outline the handling of medical documentation - retention periods, patient access, correction, and the confidentiality duties of everyone who handles it.

Summarise employer duties under occupational safety law (Zakon o zaštiti na radu) - risk assessment, training, protective equipment, health surveillance - and match each duty to the responsible role.

Describe post-exposure procedure after a needlestick or sharps injury and after contact with blood-borne pathogens, including immediate steps, reporting and follow-up.

Explain the core quality instruments in Croatian healthcare - accreditation standards, clinical guidelines, indicators and internal quality committees - and what each is meant to change in practice.

Classify patient safety incidents and explain the reporting pathway for adverse events, including the worker's protection when reporting in good faith.

Re-test the two lowest-scoring topics from weeks 4 to 6 and resolve each missed item to the level of stating the underlying rule, not just the correct option.

Integrate rights and safety: explain how complaint procedures, informed consent and incident reporting interact when a patient is harmed.

Practise identifying the domain a question belongs to within five seconds, using 40 mixed items, to cut time lost on misreading.

Build a personal error log grouping recurring mistakes by cause - unknown fact, misread stem, confusable term - and set one corrective action per cause.

Complete three full-length timed mock exams under exam conditions and score each one.

Review every wrong answer until you can state the governing rule from memory without looking at notes.

Recite from memory the ten most examinable statutory definitions and the numerical thresholds (timeframes, percentages, retention periods, contribution rates).

Rehearse the final-week logistics: exam format, permitted materials, time allocation per question and a strategy for questions you cannot answer.