BCT(B) case studies
BCT(B) · Put your knowledge to work in context.
BCT (B) is a business analysis certification aimed at practitioners who translate business needs into workable solutions. It suits analysts, process owners, product staff, and consultants who already understand organisational context and want a credential that signals structured competence. The exam spans seven domains: requirements definition, process modelling and improvement, data analysis and reporting, solution design and evaluation, stakeholder communication and facilitation, project and change management fundamentals, and professional ethics. The weighting favours requirements work, so expect the largest share of questions to test elicitation, specification quality, and traceability. The BCT(B) case studies are 5 cases and about 2,404 words.
1The Vanishing Approval Step
A regional insurer's commercial claims team processes about 900 claims a month. The documented process says every claim over $10,000 gets a second-level approval before payment.
514 words, about 3 min2The Dashboard Nobody Opens
A logistics firm built a weekly operations dashboard for its 14 depot managers. It pulls 40 metrics from three systems: dispatch, warehouse, and finance.
479 words, about 2 min3The Stakeholder Who Wasn't in the Room
You are facilitating requirements for a new scheduling tool at a 200-bed hospital. Twelve workshops have produced 85 agreed requirements.
456 words, about 2 min4The Report That Answered the Wrong Question
A retail chain's executive team asks for a report on "why store sales dropped 8% last quarter." The analyst delivers a 30-page report showing that footfall fell 6%, conversion rose slightly, and average basket size was flat, with a recommendation to "improve marketing." The COO says the report is "interesting but doesn't tell me what to do." Two regions account for most of the decline: one has a new competitor opened 400 meters from three stores, the other had a distribution problem that left shelves empty for 11 days. The analyst had this data but did not segment by region.
483 words, about 2 min5The Ethical Shortcut on Test Data
You are the business analyst on a payroll migration for a 3,000-employee company. Testing needs realistic data.
472 words, about 2 min