BOMI FMA study materials
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BOMI FMA key terms

BOMI FMA · Get comfortable with the vocabulary.

Facility Management (FM)

The integrated practice of coordinating people, place, process, and technology so that the built environment supports an organization's core mission and the well-being of its occupants.

Related: Facility Condition Index, Service Level Agreement, Total Cost of Ownership
Preventive Maintenance

Scheduled, planned servicing of building systems and equipment performed on a time or usage basis to reduce unexpected failures, extend asset life, and preserve warranty coverage.

Related: Reactive Maintenance, Predictive Maintenance, Work Order
Reactive Maintenance

Corrective work triggered only after a component fails or a defect is reported, typically costing more per event and causing more disruption than planned servicing.

Related: Preventive Maintenance, Work Order, Mean Time to Repair
Predictive Maintenance

Condition-based servicing that uses sensor data, vibration analysis, or trend monitoring to schedule intervention just before a component is likely to fail.

Related: Preventive Maintenance, Facility Condition Assessment, Mean Time to Repair
Work Order

A documented authorization and record for a maintenance or service task, capturing the request, labor, materials, priority, cost, and completion details for tracking and reporting.

Related: Computerized Maintenance Management System, Preventive Maintenance, Service Level Agreement
Computerized Maintenance Management System (CMMS)

Software that stores asset inventories and maintenance histories and generates, schedules, and tracks work orders, labor, parts, and performance metrics.

Related: Work Order, Asset Register, Preventive Maintenance
Asset Register

A structured inventory listing each significant building component with identifiers, location, age, condition, replacement value, and maintenance history used for planning and budgeting.

Related: Facility Condition Index, Total Cost of Ownership, Computerized Maintenance Management System
Facility Condition Index (FCI)

A ratio comparing the cost of outstanding deferred maintenance and repair needs to the current replacement value of the facility, used to prioritize capital investment.

Related: Deferred Maintenance, Facility Condition Assessment, Capital Planning
Facility Condition Assessment

A systematic on-site evaluation of building systems and components that documents condition, remaining useful life, and deficiencies to inform maintenance and capital plans.

Related: Facility Condition Index, Deferred Maintenance, Capital Planning
Deferred Maintenance

Necessary repair or replacement work postponed beyond its scheduled time, usually for budget reasons, which accumulates backlog and raises future cost and risk.

Related: Facility Condition Index, Capital Planning, Total Cost of Ownership
Capital Planning

The multi-year process of forecasting, prioritizing, and funding major repairs, replacements, and new construction, typically tied to a replacement reserve or capital budget.

Related: Deferred Maintenance, Facility Condition Index, Total Cost of Ownership
Total Cost of Ownership (TCO)

The full lifetime cost of an asset, including acquisition, installation, operation, maintenance, utilities, and disposal, used to compare alternatives on an equivalent basis.

Related: Life-Cycle Costing, Capital Planning, Asset Register
Life-Cycle Costing

An economic analysis that discounts all costs of an asset or project over its useful life to present value so that competing options can be compared fairly.

Related: Total Cost of Ownership, Capital Planning, Return on Investment
Return on Investment (ROI)

A performance measure expressing net benefit as a percentage of the amount invested, frequently used to justify facility projects and technology purchases.

Related: Life-Cycle Costing, Key Performance Indicator, Total Cost of Ownership
Key Performance Indicator (KPI)

A quantifiable measure tied to a strategic objective that shows whether facility services are meeting agreed targets, such as response time or cost per square foot.

Related: Service Level Agreement, Benchmarking, Balanced Scorecard
Service Level Agreement (SLA)

A written agreement between the facility organization and its clients defining scope, service standards, response times, responsibilities, and remedies for underperformance.

Related: Key Performance Indicator, Work Order, Benchmarking
Benchmarking

Comparing an organization's facility costs, energy use, or service performance against internal baselines or peer facilities to identify gaps and improvement opportunities.

Related: Key Performance Indicator, Energy Use Intensity, Balanced Scorecard
Balanced Scorecard

A performance framework that translates strategy into measures across financial, customer, internal process, and learning perspectives, adapted in FM to balance cost with service and sustainability.

Related: Key Performance Indicator, Benchmarking, Service Level Agreement
Space Planning

The process of analyzing space needs and allocating usable area to functions, teams, and activities, producing stacking plans and block layouts that guide moves and design.

Related: Space Utilization Rate, Churn Rate, Move Management
Space Utilization Rate

A measure of how intensively assigned space is actually used, often expressed as occupied workstations or hours in use divided by capacity available.

Related: Space Planning, Hoteling, Churn Rate
Hoteling

A workplace strategy in which unassigned workstations are reserved on demand by employees who are frequently mobile, reducing total desk count and real estate cost.

Related: Hot Desking, Space Utilization Rate, Move Management
Hot Desking

A non-reserved seating arrangement where employees use any available workstation on a first-come basis, with no booking and no personal storage assigned.

Related: Hoteling, Space Utilization Rate, Space Planning
Churn Rate

The percentage of occupants moved within a period relative to total headcount, used to forecast move costs, disruption, and furniture and reconfiguration needs.

Related: Move Management, Space Planning, Space Utilization Rate
Move Management

The coordinated planning and execution of relocations, including scheduling, vendor oversight, communication, furniture and IT coordination, and post-move closeout.

Related: Churn Rate, Space Planning, Project Management
Project Management

Applying planning, scheduling, budgeting, risk, and communication techniques to deliver a defined scope within time and cost constraints to an agreed quality.

Related: Move Management, Scope Creep, Critical Path Method
Scope Creep

Uncontrolled expansion of project requirements without corresponding adjustments to schedule, budget, or resources, usually eroding margin and quality.

Related: Project Management, Critical Path Method, Change Order
Critical Path Method (CPM)

A scheduling technique that identifies the longest sequence of dependent activities determining the shortest possible project duration and highlighting activities with no float.

Related: Project Management, Scope Creep, Change Order
Change Order

A written modification to a contract's scope, price, or schedule, formally approved by the owner, used to control and document deviations from the original agreement.

Related: Project Management, Scope Creep, Procurement
Procurement

The process of sourcing, evaluating, and contracting goods and services, including specification, solicitation, bid evaluation, award, and contract administration.

Related: Request for Proposal, Change Order, Vendor Management
Request for Proposal (RFP)

A solicitation document that states requirements and evaluation criteria and invites vendors to submit solutions and pricing, used when expertise or approach matters more than price alone.

Related: Procurement, Vendor Management, Service Level Agreement
Vendor Management

Overseeing contracted suppliers through performance reviews, invoice validation, relationship management, and periodic evaluation to ensure value and contractual compliance.

Related: Procurement, Service Level Agreement, Request for Proposal
Mean Time to Repair (MTTR)

The average elapsed time required to restore a failed asset to service, used to gauge maintenance responsiveness, staffing, and spare-parts strategy.

Related: Reactive Maintenance, Predictive Maintenance, Key Performance Indicator
Energy Use Intensity (EUI)

Annual energy consumption per unit of floor area, allowing comparison of buildings of different sizes and a common metric for tracking efficiency improvements.

Related: Benchmarking, Commissioning, Key Performance Indicator
Commissioning

A quality-assurance process verifying that building systems are designed, installed, and operate according to the owner's requirements before and after occupancy.

Related: Energy Use Intensity, Preventive Maintenance, Facility Condition Assessment
Indoor Air Quality (IAQ)

The condition of air inside a building as it affects occupant health and comfort, managed through ventilation, filtration, moisture control, and pollutant source reduction.

Related: Sick Building Syndrome, Thermal Comfort, Commissioning
Sick Building Syndrome (SBS)

A pattern of acute occupant complaints such as headaches and irritation linked to time spent in a building, with no single identifiable cause or illness.

Related: Indoor Air Quality, Thermal Comfort, Commissioning
Thermal Comfort

The condition in which occupants are satisfied with the temperature, humidity, and air movement around them, influenced by clothing, activity level, and radiant conditions.

Related: Indoor Air Quality, Sick Building Syndrome, Energy Use Intensity
Emergency Preparedness

Planning and organizing resources, roles, drills, and communications so an organization can respond to and recover from fire, weather, utility, or security incidents.

Related: Business Continuity Plan, Life Safety System, Risk Management
Business Continuity Plan (BCP)

Documented procedures for maintaining or restoring critical operations during and after disruption, including alternate sites, data recovery, and communication protocols.

Related: Emergency Preparedness, Risk Management, Life Safety System
Risk Management

Identifying, assessing, prioritizing, and mitigating threats to people, property, and operations, then monitoring controls and transferring residual risk through insurance.

Related: Business Continuity Plan, Emergency Preparedness, Life Safety System
Life Safety System

Interconnected building features such as alarms, sprinklers, egress paths, and emergency lighting designed to protect occupants during fire or other emergencies.

Related: Emergency Preparedness, Risk Management, Commissioning