CMQ/OE study plan

Summarize the seven quality management principles and translate each into two observable leader behaviors.

Differentiate transformational, transactional, and servant leadership styles with one workplace example each.

Diagram the structure and authority of a quality council and trace its linkage to the organization's mission.

Draft a 30-day personal leadership action plan containing three measurable commitments.

Explain how leaders set quality policy and objectives and cascade them to functional levels.

Construct a SIPOC for a process you own and identify two leadership leverage points in it.

Compare vision, mission, and values statements and critique your organization's versions against quality criteria.

Build a stakeholder power/interest grid for a strategic quality initiative and assign an engagement tactic to each quadrant.

Translate strategy into an annual quality objectives tree with named owners and metrics.

Apply policy deployment steps including catchball dialogue and construction of an X-matrix.

Conduct a SWOT analysis and derive three strategic quality initiatives with KPIs.

Sequence a deployment plan with milestones, dependencies, and resource estimates.

Map the core elements of a quality management system: documentation, internal audit, corrective action, and management review.

Differentiate ISO 9001 requirement categories from total quality principles using a comparison table.

Classify cost-of-quality items into prevention, appraisal, internal failure, and external failure, then calculate total CoQ.

Outline change management and project management steps needed to sustain a quality initiative.

Select the appropriate tool (Pareto, fishbone, 5 Whys, FMEA, control chart, histogram, scatter) for each of eight described problem situations.

Interpret a control chart by distinguishing common from special cause variation and compute basic limits from supplied data.

Construct a Pareto chart and a fishbone diagram from a provided scenario dataset.

Perform an FMEA by assigning severity, occurrence, and detection ratings and rank failure modes by risk priority number.

Segment customers and convert voice-of-customer input into critical-to-quality requirements.

Design a customer satisfaction survey and flowchart a complaint-handling process.

Compute supplier PPM, on-time delivery rate, and inventory turns from sample data.

Evaluate supplier selection and qualification criteria and draft a supplier scorecard.

Conduct a training needs analysis and write three measurable learning objectives using action verbs.

Build a training evaluation plan mapped to all four Kirkpatrick levels.

Distinguish the stages of team development and select a facilitation intervention for each stage.

Apply nominal group technique and multi-voting to reach a team decision on a sample problem.

Complete two full-length timed practice exams under simulated exam conditions.

Analyze item-level results and rank all eight domains by accuracy percentage.

Re-teach the three weakest sub-topics by writing a one-page summary for each.

Compile a final memory sheet of formulas, definitions, and tool-selection rules.