Ruankao System Planning and Management Engineer (Senior) study plan

Map the full IT strategy planning cycle: environmental analysis, business-IT alignment, capability assessment, roadmap, and investment prioritization, and write a one-page summary of each stage in your own words.

Compare at least four enterprise architecture and planning frameworks (such as TOGAF ADM phases, Zachman perspectives, and capability-based planning) and tabulate where each fits in a strategy-to-execution flow.

Draft a SWOT and value-chain analysis for a fictional mid-size manufacturer and derive three IT strategic objectives from it, each with a stated business rationale.

Explain how portfolio, program, and project layers connect an IT strategy to funded initiatives, and identify two failure modes when the linkage is missing.

Build a current-state versus target-state capability heat map for a fictional enterprise and rank five capability gaps by business impact.

Construct a costed three-year IT roadmap that sequences initiatives by dependency and states the expected benefit for each initiative.

Write the business case for one roadmap initiative including options analysis, cost-benefit, risk, and a recommendation.

Identify the stakeholder groups whose approval the roadmap requires and describe the governance forum and decision rights for approving it.

Outline the structure of the IT service management standard and describe the core concepts of services, service relationships, and value co-creation.

Compare the four dimensions of service management and give one concrete example of a constraint arising in each dimension.

Explain the purpose and key inputs and outputs of the practices in the service value chain, focusing on incident, problem, change enablement, and service desk.

Contrast ITSM with adjacent frameworks such as COBIT, ISO/IEC 20000, and DevOps/ITIL 4, stating what question each answers best.

Define service level requirements for three fictional services and translate each into measurable service level indicators and targets.

Draft a service design package outline covering utility, warranty, acceptance criteria, and transition requirements.

Design a service catalogue structure with business services, supporting services, and ownership fields, and explain how it differs from a CMDB.

Analyze a fictional service outage scenario and identify which design gaps (capacity, availability, continuity, or supplier) contributed to it.

Write an incident management procedure with severity classification, escalation paths, and communication templates for two severity levels.

Design a problem management workflow that links recurring incidents to root cause analysis and known-error records.

Justify a change enablement model that balances speed and risk, including standard, normal, and emergency change types with approval criteria.

Select three operational metrics that reveal service health rather than activity volume, and explain what decision each metric informs.

Apply a structured continual improvement model to a fictional underperforming service, from baseline measurement through improvement action and review.

Build a service costing model that separates direct, indirect, and capital costs and allocates shared infrastructure cost to two services.

Compute and interpret three performance indicators from sample data, distinguishing leading from lagging measures.

Explain how chargeback or showback models influence demand behavior, and state two risks of each approach.

Map IT governance responsibilities across board, executive, and operational levels, and define decision rights for three IT investment decisions.

Perform a risk assessment for a fictional cloud migration using likelihood and impact scoring, and propose treatments for the top three risks.

Identify the compliance obligations that apply to a fictional organization handling personal data and outline an evidence trail for audit readiness.

Design a data classification scheme with handling rules and describe controls for data lifecycle stages from creation to disposal.

Draft a stakeholder communication plan for an IT transformation, specifying audience, message, channel, and cadence.

Anticipate three sources of organizational resistance to a service management rollout and design a mitigation action for each.

Assemble a personal one-page summary linking strategy, service management, governance, and security into a single operating model narrative.

Complete a timed 60-question mock exam and classify every error by domain and root cause.