CVPM case studies
CVPM · Put your knowledge to work in context.
The Certified Veterinary Practice Manager (CVPM) is a professional credential administered through the Veterinary Hospital Managers Association (VHMA), a membership association for veterinary practice managers. It is aimed at people who run the business side of a veterinary hospital - practice managers, hospital administrators, and senior team members moving into management - rather than at clinicians. Candidates typically already carry day-to-day responsibility for budgets, staffing, workflow, client service, or team leadership, and want independent recognition of that body of work. The exam is organized around five equally weighted domains: Financial Management; Human Resources Management; Practice Operations and Administration; Marketing and Client Services; and Leadership, Ethics and Professional Development. The CVPM case studies are 5 cases and about 3,059 words.
1Receivables Before Radiographs
Riverbend Animal Hospital is a three-doctor general practice with gross revenue of 2.6 million and a 9.25% line of credit with 60,000 of 150,000 drawn. At the quarterly review, the practice manager finds accounts receivable of 285,000, or roughly 39 days outstanding; 38% of that balance is more than 90 days old.
647 words, about 3 min2The Team Lead Nobody Will Confront
Lakeshore Veterinary Hospital has 34 employees and a seven-person client service team. The team lead, Dana, has 14 years of tenure and the highest point-of-sale collection rate in the practice at 98.4%.
597 words, about 3 min3The 27-Minute Wait
Northgate Veterinary Clinic has four full-time veterinarians, five exam rooms, and 15-minute appointment slots. Each veterinarian is templated for 22 appointments a day.
598 words, about 3 min43.8 Stars and a $49 Exam
Sunset Boulevard Animal Hospital is an independent three-doctor practice. New-client visits are down 16% year over year.
606 words, about 3 min5Twenty-Six Milliliters
At a five-veterinarian practice, the practice manager conducts a monthly controlled-substance audit. Over six weeks, 120 mL of hydromorphone was purchased and 94 mL was logged as dispensed or wasted, leaving 26 mL unaccounted for.
611 words, about 3 min