DSST Organizational Behavior case studies
DSST Organizational Behavior · Put your knowledge to work in context.
The DSST Organizational Behavior exam is a credit-by-examination test in the Business subject area, listed at Level 3 Baccalaureate and worth 3 semester hours at institutions that recognize it. It was developed to let schools award credit to students for knowledge equivalent to that learned in a college course covering individual processes and characteristics, interpersonal and group processes, and change and development processes. The DSST Organizational Behavior case studies are 5 cases and about 2,387 words.
1The Output Ceiling on Line 3
A 240-person packaging plant introduced an individual incentive plan that pays operators a bonus for every unit above a 75-unit hourly standard. In the first month, average output rose from 72 to 78 units per hour.
522 words, about 3 min2The Onboarding Trial That Cannot Randomize Individuals
A regional retail chain hires about 300 store associates a year and loses 38% within 90 days. HR has piloted a six-week mentoring program in two stores; the vice president wants a company-wide rollout if it "works." There are 40 stores in four regions, with 6 to 14 hires per store per year.
465 words, about 2 min3The Scorecard That Moved Nothing
A 14-person inbound service team handles about 900 calls a day. Management introduces a monthly customer-satisfaction bonus: each representative can earn up to 150 if the team's CSAT score exceeds 88%.
471 words, about 2 min4The Matrix That Slowed Decisions
A 600-person software firm moved from functional departments to a matrix 14 months ago. Product managers own release scope and schedule; functional engineering managers own staff, technical standards, and performance reviews.
473 words, about 2 min5The ERP Rollout That Stalled at 60%
An 1,800-person distribution company is 12 months into an 18-month ERP rollout across 22 warehouses. Classroom training is 60% complete, but warehouse supervisors still run pick lists in spreadsheets and reconcile inventory manually.
456 words, about 2 min