Salon Management and Professional Conduct
Core concepts
Know the professional standards: punctuality, confidentiality, informed consent, honest advice, and clear pricing. Understand record keeping: client cards, consent forms, patch test records, and product usage logs, and why they matter for safety and continuity. Know data protection basics: store client information securely and share only as needed.
Know salon management essentials: booking systems, stock control (rotation, expiry dates, first-in-first-out), supplier management, and cost control. Understand health and safety duties: risk assessments, chemical storage, ventilation, waste disposal, and staff training. Know employment and legal basics at a general level: contracts, working hours, and safe working practices.
Know client care and complaints: listen, acknowledge, investigate, resolve, and record. Understand teamwork and communication: handover, delegation, and professional boundaries. Know how to manage conflict and difficult situations calmly and professionally.
Traps
Questions often test whether you would share client information casually (you would not) or skip a patch test to save time (never). Another trap is confusing stock rotation with simply restocking.
Rule of thumb
Record it, protect it, and follow the process: if it is not documented, it did not happen.