BTS SP3S flashcards

32 cards. Read the term and the definition here. The deck at the top of this page is optional.

ARS

Agence Régionale de Santé: regional health agency responsible for implementing national health policy, authorizing health and social facilities, and allocating resources in each region.

Loi 2002-2

French law of January 2, 2002, reforming social and medico-social action; it guarantees user rights, individualized projects, and external evaluation of establishments.

CASF

Code de l'action sociale et des familles: legal code that organizes social action, defines categories of social establishments and services, and sets rules for authorization and funding.

MDPH

Maison Départementale des Personnes Handicapées: one-stop shop for disabled people, evaluating needs and allocating compensation (PCH, AAH) and orienting towards services.

ONDAM

Objectif National de Dépenses d'Assurance Maladie: annual national target for health insurance spending, set by the PLFSS to control health expenditures.

Parcours de santé

Care pathway: coordinated sequence of care and support for a person across hospital, ambulatory, and social sectors, aiming to improve continuity and outcomes.

Bradshaw needs

Taxonomy of social need: normative (expert-defined), felt (subjective), expressed (demand), and comparative (benchmarking) – used to diagnose gaps in service provision.

Non-recours

Non-take-up of rights: situation where eligible people do not receive a benefit or service due to lack of information, administrative complexity, or stigma.

Empowerment

Process of increasing a person's or community's capacity to make choices and act on their own situation, central to social work and health promotion.

Diagnostic de territoire

Territorial diagnosis: method combining quantitative data (INSEE, CAF) and qualitative data (interviews, focus groups) to identify local needs and resources.

Cahier des charges

Specifications document that defines functional and technical requirements for a service or product; used for procurement, contract, and quality control.

Gantt chart

Bar chart visualizing project tasks over time, showing durations, dependencies, and milestones; used for planning and monitoring progress.

SMART objectives

Specific, Measurable, Achievable, Realistic, Time-bound: criteria for setting clear and evaluable project objectives.

Business model canvas

Visual tool to design and describe a business or social service model, covering value proposition, beneficiaries, partners, costs, and revenues.

Tuckman stages

Model of group development: forming, storming, norming, performing, adjourning; describes how teams evolve over time.

CSE

Comité Social et Économique: staff representative body in private companies, responsible for representing employees and consulting on economic and social matters.

Projet d'établissement

Institutional project: document defining the objectives, means, and evaluation of a social or health establishment; mandatory under the 2002-2 law.

LOLF

Loi organique relative aux lois de finances: French constitutional law organizing state budget by missions and programs, and introducing performance indicators.

Prix de journée

Daily rate: funding method for social and health establishments based on a fixed price per day per user, covering operating costs.

Coûts complets

Full cost method: allocating all direct and indirect costs to a service or product to determine its true cost and inform pricing decisions.

RGPD

General Data Protection Regulation (EU 2016/679): sets rules for processing personal data, including lawful basis, data minimization, and rights of data subjects.

CNIL

Commission Nationale de l'Informatique et des Libertés: French independent authority enforcing data protection laws and advising organizations on compliance.

HDS

Hébergeur de Données de Santé: certification required in France for hosting health data, ensuring security and confidentiality according to regulatory standards.

DMP

Dossier Médical Partagé: shared medical record in France, allowing health professionals to access and share patient health information securely.

Tableau de bord

Dashboard: visual tool displaying key performance indicators (KPIs) to monitor activity, support decision-making, and track progress toward objectives.

Active listening

Communication technique involving full attention, empathy, and feedback to understand the speaker's message and emotions, improving professional relationships.

Projet professionnel

Professional project: structured plan including self-assessment, career exploration, and action steps to achieve career goals.

Compte rendu

Minutes of a meeting: written record of discussions, decisions, and action items with responsible persons and deadlines, used for accountability and follow-up.

I statements

Conflict communication technique using 'I feel...' rather than 'You...' to express concerns without blaming, reducing defensiveness and fostering dialogue.

GHT

Groupement Hospitalier de Territoire: French hospital grouping created by the 2016 health law to coordinate care and share resources among public hospitals in a territory.

PCH

Prestation de Compensation du Handicap: disability compensation benefit managed by departments, funding human assistance, technical aids, and home adaptations.

Analyse de pratiques

Practice analysis: supervised group reflection on professional situations, used in social and health teams to improve practices and manage emotional load.