GBTA GTP cheat sheet
GBTA GTP · Keep the key ideas within reach.
Business Travel Industry Knowledge and Management
Managed travel program components: travel policy, duty of care, supplier sourcing and negotiation, booking and expense technology, payment and reconciliation, traveler risk management, sustainability reporting, and program performance measurement.
Total cost of ownership (TCO) compares airfare against ancillary costs such as baggage, seat selection, change fees, and ground transfer; a lower fare with higher ancillaries can raise TCO above a bundled higher fare.
Airline distribution channels differ in content and cost: direct airline channels, GDS (global distribution system), NDC (New Distribution Capability) APIs, and online travel agencies; NDC content may bypass traditional GDS fare filing and change servicing workflows.
Hotel program levers: negotiated corporate rate (static or dynamic), last-room availability (LRA) clauses, chain-wide discounts, preferred-property lists, and compliance tracking against booked rate codes.
Travel management company (TMC) pricing models: transaction fee per booking, management fee, online versus offline booking differential, and gain-share or cost-savings sharing arrangements.
Duty of care requires traveler tracking, pre-trip approval for high-risk itineraries, a 24/7 assistance channel, and documented escalation and communication protocols during disruption.
Payment instruments differ in data and float: corporate card (individual liability or corporate liability), lodge/ghost card for non-cardholders, central billed accounts, and virtual cards generated per booking.
Key performance indicators include policy compliance rate, advance booking days, average ticket price, online adoption rate, cost per transaction, and unused ticket recovery.