IAAP CAP case studies
IAAP CAP · Put your knowledge to work in context.
The IAAP Certified Accessibility Professional (CAP) is a vendor-neutral credential for people who plan, build, review, or govern accessible digital and physical environments. It sits alongside IAAP's more specialised technical certifications, and it is aimed at practitioners whose work spans strategy as well as execution: accessibility leads, programme managers, procurement and policy staff, designers, developers, content owners, and consultants who need to demonstrate breadth rather than deep specialism in a single technology. The IAAP CAP case studies are 5 cases and about 2,077 words.
1The 90-Day Hearing and the Unclaused LMS
A state university's 12,000-student portal runs on a vendor LMS plus 40 departmental WordPress sites. The board adopted WCAG 2.2 AA in policy last year, but the LMS contract, signed in 2019, has no accessibility clause.
473 words, about 2 min2Custom Widgets, Zero Scan Violations, Ten Days to Release
Your team ships a React web app and companion iOS/Android apps for booking lab equipment. A faculty member who is blind reports that the mobile date picker announces “button” for every day and cannot select a date.
437 words, about 2 min3The Adjuster, the Magnifier, and the Drag-and-Drop Table
An insurance company's claims portal is used by 300 internal adjusters, including a new hire with a hand tremor and low vision. She uses a 4x screen magnifier, a keyboard, and speech recognition.
397 words, about 2 min4Six Participants, Eighty Percent, and a Launch Decision
A civic tech nonprofit runs a usability test of a new benefits application with 6 participants: 4 recruited through a general panel and 2 through a disability advocacy group. Only 1 uses a screen reader regularly.
356 words, about 2 min5Building a Program with Two FTEs and a Full-Audit Proposal
A 5,000-employee retailer has no accessibility program. It has 60 public web pages, a mobile app, 300 stores with self-checkout kiosks, and 80 million in annual procurement spend.
414 words, about 2 min