IAED EMD case studies
IAED EMD · Put your knowledge to work in context.
The IAED Emergency Medical Dispatcher (EMD) certification is a professional credential for calltakers who handle emergency medical calls using the IAED Priority Dispatch System. According to the International Academies of Emergency Dispatch, certification is required to use any of the IAED Priority Dispatch Systems, and it signals that a dispatcher has been trained to guide callers through complex, high-stress emergencies with a structured, protocol-driven approach. The IAED EMD case studies are 5 cases and about 3,913 words.
1The Nine-Year-Old Caller at 02:14
At 02:14 a nine-year-old boy calls from a cordless phone inside his apartment. 'My mommy won't wake up,' he says.
716 words, about 4 min2Indigestion That Is Not Being Treated as Indigestion
A 58-year-old man calls at 22:40 and opens with, 'I've got heartburn - I just need to know if I can take something.' The pain has been there about two hours. It sits under the breastbone, he rates it 5 out of 10, and it has spread to his jaw and left arm.
752 words, about 4 min3Snoring, Gurgling, and a Gasp Every Six Seconds
A neighbour calls at 07:05: 'Come quick, Bob collapsed in the garage.' Bob is 62. He is on the concrete floor and does not respond when she shouts his name or pinches his shoulder.
837 words, about 4 min4Glass, an Anticoagulant, and a Towel He Keeps Lifting
A 41-year-old woman was carrying a glass tabletop when it shattered against a door frame. She has a deep cut on the inside of her right forearm.
800 words, about 4 min5Fifteen Minutes Later, the Husband Calls to Cancel
At 06:40 the husband of an 82-year-old woman calls. She slipped getting out of the shower and is on the bathroom floor on her right side; she cannot get up.
808 words, about 4 min