Assam ASSEB HSLC NSQF IT/ITeS (Level 2) flashcards

32 cards. Read the term and the definition here. The deck at the top of this page is optional.

ITeS

Information Technology enabled Services: service work delivered using computers and telecom, such as data entry, customer support, and back-office processing.

BPO

Business Process Outsourcing: a client hands an entire routine process, such as payroll or call handling, to an outside service provider.

KPO

Knowledge Process Outsourcing: outsourcing work that needs judgement and expertise, such as research, analytics, or legal review.

NSQF Level 2

A national skills level describing routine, repetitive tasks done under close supervision, with basic recall of facts and limited responsibility.

CPU

Central Processing Unit: the chip that fetches, decodes, and executes instructions; it contains the ALU, control unit, and registers.

RAM

Random Access Memory: fast, volatile working memory that holds programs and data in use; its contents are lost when power is removed.

BIOS

Basic Input Output System: firmware stored in ROM that runs the power-on self-test and hands control to the bootloader.

UPS

Uninterruptible Power Supply: a battery unit that keeps a computer running for a short time when mains power fails.

Operating system

System software that manages hardware, schedules programs, controls files, and provides the interface through which users work.

File extension

The suffix after the dot in a filename, such as .docx or .pdf, that tells the operating system which program opens the file.

Absolute path

A full file address starting from the drive or root, such as C:\Users\Student\Docs\file.docx, identifying the file regardless of current location.

Wildcard character

A symbol used in searches: * stands for any number of characters and ? stands for exactly one character in a filename.

Mail merge

A word-processing feature that combines one main document with a data source to generate many personalised copies, such as letters or certificates.

Justified alignment

Paragraph alignment that stretches word spacing so text is flush with both the left and right margins.

Point (font size)

The unit for font size and line spacing; one point equals 1/72 of an inch, so 12-point text is one-sixth of an inch tall.

Header and footer

Repeated areas at the top and bottom of each page, commonly holding document title, date, or page numbers.

Absolute cell reference

A reference written with dollar signs, such as $B$5, that keeps the same cell when a formula is copied to another location.

IF function

A spreadsheet function that tests a condition and returns one value when true and another when false.

COUNTIF

A spreadsheet function that counts how many cells in a range satisfy a stated condition, such as scores above 60.

Sorting versus filtering

Sorting reorders rows by a key column; filtering temporarily hides rows that fail a condition, leaving the data unchanged.

Slide master

A presentation template layer that stores theme, fonts, and placeholder positions, so edits there apply to every slide using it.

Transition versus animation

A transition is the effect between one slide and the next; an animation is an effect applied to objects within a single slide.

Speaker notes

Text attached to a slide that only the presenter sees, used as prompts during delivery and not shown on the projected slide.

HTTPS

Hypertext Transfer Protocol Secure: web traffic encrypted with TLS, so data such as passwords cannot be read in transit.

Bcc

Blind carbon copy: recipients listed here receive the email, but their addresses are hidden from all other recipients.

URL

Uniform Resource Locator: the address of a web resource, made of protocol, domain name, path, and optional query string.

Phishing

A fraudulent message that impersonates a trusted party to trick the recipient into revealing passwords, card numbers, or other sensitive data.

Ransomware

Malicious software that encrypts a victim's files and demands payment for the decryption key; backups are the main defence.

Two-factor authentication

A login method requiring a second proof beyond the password, such as a one-time code, so a stolen password alone is useless.

SLA

Service Level Agreement: a contract clause fixing measurable service targets, such as response time, resolution time, and uptime.

Active listening

Giving full attention, avoiding interruption, paraphrasing what was said, and asking clarifying questions to confirm understanding.

Break-even point

The sales level at which total revenue equals total cost, so the business makes neither profit nor loss.