BoB Office Assistant case studies
BoB Office Assistant · Put your knowledge to work in context.
The BoB Office Assistant credential refers to the recruitment examination used by Bank of Baroda to select candidates for office assistant positions in the bank. Candidates typically prepare for it as a four-section objective test: Reasoning Ability, Quantitative Aptitude or Numerical Ability, English Language, and General Awareness or Banking Awareness, each weighted at roughly a quarter of the paper. The BoB Office Assistant case studies are 5 cases and about 3,828 words.
1Token Queue at the Single-Window Counter
On 12 August a branch in Nagpur runs a single-window token system between 10:00 a.m. Six customers - Asha, Bipin, Chanchal, Dev, Esha and Farid - hold tokens 1 to 6 and are served strictly in that order.
705 words, about 4 min2Five-Day Counter Load and the Staffing Note
In a Monday-to-Friday week the single-window counter of a branch in Vadodara logged three kinds of work: cash deposits, cash withdrawals, and 'other' (passbook, statement, KYC). The counts were: Monday 140 deposits, 96 withdrawals, 24 other; Tuesday 165, 105, 30; Wednesday 120, 88, 22; Thursday 180, 112, 28; Friday 210, 130, 40.
679 words, about 3 min3Proofreading the Branch Customer Notice
A branch has to display a customer notice before the switch to new timings on 1 April. The manager drafted the text below and asked the office assistant to proofread it before it goes to the printer.
724 words, about 4 min4Complaint Timeline, Award Limits and the Parallel Forum
Meera Nair holds a savings account at a branch in Kochi. On 5 January 2025 she noticed a debit of Rs 47,000 she had not authorised; the money had left her account in two transactions on 3 and 4 January.
810 words, about 4 min5Screening Micro-Enterprise Loan Files
An office assistant is screening four micro-enterprise loan files against the branch's internal norms. Eligibility: (i) age 21–55 years on the application date; (ii) business vintage of at least 2 years; (iii) monthly net income of at least Rs 18,000; (iv) CIBIL score 700 or above; (v) annual household income not above Rs 6,00,000; (vi) total EMIs (existing plus proposed) within 40% of monthly net income.
910 words, about 5 min