Employability Skills and Communication
This domain tests workplace communication, teamwork, self-management, ICT and interview readiness.
Communication
Communication involves sender, message, channel, receiver, feedback and noise. It can be verbal or non-verbal, and listening must be active. The 7Cs are clear, concise, concrete, correct, coherent, complete and courteous. Use language suited to the audience. In a garment factory, a tech pack instruction must be confirmed back to avoid errors.
Workplace skills
Teamwork, punctuality, grooming, honesty, following SOPs, digital records, email etiquette, a resume and interview preparation all matter. Green skills and financial literacy are part of employability.
Worked example
A supervisor says, Finish 300 pieces by 4 pm. Convert this into a confirmable task: quantity 300, deadline 4 pm, quality standard per tech pack, materials at the line, and escalation if there is a shortage. Reasoning: a complete instruction states what, how many, by when, to what standard and what to do if blocked. Feedback closes the loop.
Traps
Do not confuse hearing with listening. Do not use jargon with a non-technical buyer. Do not omit feedback. Do not write an unclear email subject. Do not say yes without checking capacity.