Odisha CHSE +2 Vocational Counter Sales Executive case studies
Odisha CHSE +2 Vocational Counter Sales Executive · Put your knowledge to work in context.
The Counter Sales Executive trade is a vocational subject offered under the Odisha Council of Higher Secondary Education (CHSE) +2 Vocational stream. It prepares students for entry-level retail floor and counter roles: greeting walk-in customers, understanding product ranges, handling billing and cash, keeping stock records, and dealing with complaints and returns within store policy. The Odisha CHSE +2 Vocational Counter Sales Executive case studies are 5 cases and about 5,188 words.
1UPI payment stuck and the POS terminal drops offline on a Saturday evening
You are the counter sales executive on the evening shift at a consumer-electronics store in Bhubaneswar. on a Saturday, three customers are waiting at the counter, and the store's only POS terminal loses its network connection in the middle of a bill.
1,025 words, about 5 min2A loyal customer returns a mixer grinder on day nine, on a Sunday, in front of a queue
Patnaik, a loyalty member who has spent ₹18,400 at your store in the past year, returns a 750-watt mixer grinder nine days after purchase. She has the receipt.
971 words, about 5 min3A 15-ream paper shortage and an instruction to write it all off as water damage
You assist at the counter of a stationery and office-supplies shop in Cuttack and also carry out the month-end stock count. For A4 copier paper (500-sheet ream, MRP ₹310), the computer shows 58 reams on the last day of the month.
1,012 words, about 5 min4A request to under-invoice a ceiling fan and split the bill between a firm and a retail customer
You are at the counter of a GST-registered electronics dealer in Bhubaneswar (regular registration, intra-state sales only). A customer buys a ceiling fan with an MRP of ₹2,400, inclusive of all taxes, and a pack of four LED bulbs at ₹450, also inclusive.
1,058 words, about 5 min5A 40-unit festive display asked to fit on a shelf rated for far less, beside the fire exit
You work at the counter of a 900 sq ft gifts-and-home store in Bhubaneswar during the Diwali week. Your supervisor asks you to build a festive display of 40 gift packs on the four-shelf end-cap unit beside the billing counter before the store opens in two hours.
1,122 words, about 6 min