Odisha CHSE +2 Vocational Counter Sales Executive study plan

Define retailing and distinguish at least six retail formats (department store, supermarket, hypermarket, specialty store, convenience store, discount store) with one real Indian example each

Explain the counter sales executive's daily duties and the difference between counter selling and self-service selling

List the steps of the selling process from approach to close and write one sample sentence for each step

Identify five customer buying motives and match each to a suitable counter response

Demonstrate opening, probing, presenting and closing techniques in three role-play scripts of 8-10 lines each

Handle five common objections (price, quality, brand, stock, timing) using a written response for each

Describe add-on and upselling rules and apply them to three product situations without pressuring the customer

Practise greeting, tone and question framing so each script opens with an open question

Explain the service gap model and list five moments of truth at a retail counter

Draft polite responses to three complaint scenarios (damaged product, billing error, delay) in under 80 words each

Write a customer follow-up message, a leave application and an email reply to a supplier enquiry in correct business format

Use active listening and paraphrasing in a recorded 2-minute mock complaint call

Describe the rules of merchandise display: sight level, colour blocking, fronting, facing and FIFO rotation

Sketch a counter layout for a 10-foot display with product placement justified in two lines

Explain stock records, bin cards, reorder level, lead time and safety stock with a worked numeric example

Classify five types of stock loss (theft, damage, expiry, misplacement, paperwork error) and state one control for each

Operate a POS transaction end to end: scan or key entry, discount, tender, change, receipt and void

Reconcile a day's cash: opening float, collections, refunds, card and UPI totals, closing balance

Identify GST basics: taxable value, CGST/SGST/IGST split, tax invoice fields and when a bill of supply is used

Compute tax and total on three sample invoices including one with a discount and one with a return

Perform data entry tasks in a spreadsheet: product list, price column, quantity and a simple total formula

Explain e-commerce basics: catalogue listing, order status, payment modes, return window and last-mile delivery

Compare counter selling with online selling on five points such as touch, price comparison and returns

Describe safe handling of customer data and password hygiene at the billing terminal

List workplace safety rules for the counter: electrical safety at POS, cable management, spill response and emergency exit awareness

State hygiene standards for handling stock, food items and cash, including hand hygiene and cleaning frequency

Explain consumer rights, the importance of a printed bill, return policy disclosure and honest pricing

Identify three unethical counter practices and the correct alternative for each

Revise all ten domains using your own one-line summaries and flag weak areas

Complete two timed full-length mock tests and review every wrong answer with the correct reasoning

Re-practise the three weakest topics from the mock review until each is explained aloud without notes

Recite the selling process, GST invoice fields and cash reconciliation steps from memory