Billing, Cash Handling and Point of Sale (POS) Procedures
POS discipline
At opening, count the float and assign the till. During billing, scan the barcode, verify price and quantity, confirm the customer's choice, bag safely, accept tender, give change and hand over the receipt. Cash must be counted aloud. Keep notes facing the same way and never leave the drawer open. For cards and UPI, confirm success on the merchant screen and match the amount. Never record card PINs or OTPs.
Voids, refunds and closing
Voids and refunds need authorisation, a reason code and a receipt reference. At closing, generate the Z-report, reconcile cash, card and UPI totals, prepare the deposit and explain any variance.
Worked example
A bill is ₹1,247 and the customer pays ₹2,000. Change is ₹753. Count back: ₹3 to reach ₹1,250, then ₹750 to reach ₹2,000. For UPI, check the merchant device, not the customer's phone screenshot, and confirm the reference number.
Traps
Short-changing, accepting a torn note without policy, processing a refund without a bill, sharing OTPs and failing to reconcile the till are common. Rounding must follow the store's stated rule and GST invoice practice, not personal convenience.