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Maharashtra SSC Employability Skills ITI study materials
Maharashtra SSC Employability Skills ITI study resources

Maharashtra SSC Employability Skills ITI practice questions

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Question 1Introduction to Employability Skills

Under the Maharashtra SSC Employability Skills syllabus, which set of skills is grouped under the term 'employability skills'?

  1. Only technical trade skills such as welding and wiring
  2. Only physical fitness and sports ability
  3. Communication, self-management, information and communication technology, entrepreneurship and green skills Correct answer.
  4. Only academic subjects such as mathematics and science

Explanation

Employability skills are the general, transferable abilities that make a person ready for work in any trade. The syllabus groups them as communication skills, self-management skills, information and communication technology skills, entrepreneurial skills and green skills. Technical trade skills are learned separately in the ITI workshop.

Question 2Introduction to Employability Skills

A candidate preparing for an interview wants to show good 'self-management' skills. Which action best demonstrates this skill?

  1. Asking a friend to answer questions on your behalf
  2. Memorising the names of all the company's competitors
  3. Waiting for the interviewer to remind you about deadlines
  4. Reaching the interview venue on time with all documents neatly organised Correct answer.

Explanation

Self-management means controlling your own time, behaviour and responsibilities without being pushed by others. Arriving punctually with documents ready shows planning, discipline and responsibility. The other actions either avoid personal responsibility or are unrelated to managing oneself.

Question 3Introduction to Employability Skills

In the communication process, what is the role of 'feedback'?

  1. It permanently ends the communication cycle
  2. It is only used in written communication
  3. It replaces the need for a message
  4. It lets the sender know how the receiver understood the message Correct answer.

Explanation

Feedback is the receiver's response that travels back to the sender. It confirms whether the message was understood as intended and allows the sender to correct or adjust. Without feedback, the sender cannot be sure the communication succeeded.

Question 4Introduction to Employability Skills

Which of the following is an example of a 'barrier to communication' caused by the receiver?

  1. The sender uses a very soft voice
  2. The sender chooses an unclear diagram
  3. The message is written in faded ink
  4. The receiver is distracted by a phone notification while the supervisor explains a task Correct answer.

Explanation

A communication barrier is anything that disturbs the transfer or understanding of a message. When the receiver is distracted, attention is lost and the message is not received properly. The other options describe faults on the sender's side or in the medium.

Question 5Introduction to Employability Skills

While working in a team, a member disagrees with a decision. Which behaviour reflects good 'teamwork'?

  1. Listening to the member's point, discussing it politely and then supporting the final team decision Correct answer.
  2. Refusing to do any work until the decision is changed
  3. Complaining about the decision to workers in another department
  4. Ignoring the member and continuing without any discussion

Explanation

Teamwork requires respecting different views and communicating them constructively. Hearing the disagreement, discussing it politely and then accepting the team's final decision keeps the group productive. The other behaviours damage trust and disrupt the work.

Question 6Introduction to Employability Skills

Which statement correctly describes the difference between 'hard skills' and 'soft skills'?

  1. Hard skills are job-specific and teachable, while soft skills are personal qualities that shape how you work with others Correct answer.
  2. Hard skills are always more important than soft skills for getting a job
  3. Soft skills can only be learned in a classroom
  4. Hard skills are personal habits, while soft skills are technical abilities

Explanation

Hard skills are the technical abilities needed for a particular job, such as operating a machine, and they can be taught and measured. Soft skills are personal and interpersonal qualities such as communication, patience and teamwork. Both are valued by employers, and the two categories are not ranked as one always superior.

Question 7Introduction to Employability Skills

A worker wants to improve 'information and communication technology' skills for the workplace. Which activity is most directly relevant?

  1. Learning to send a clear email with an attachment and to use a spreadsheet for a simple record Correct answer.
  2. Learning a new folk dance
  3. Memorising the names of state capitals
  4. Practising hand filing of a metal block

Explanation

ICT skills involve using digital tools such as computers, email, spreadsheets and the internet for work tasks. Sending an email with an attachment and keeping records in a spreadsheet are direct uses of these tools. The other activities are unrelated to digital work skills.

Question 8Introduction to Employability Skills

What does 'entrepreneurship' mainly involve?

  1. Avoiding all risk and waiting for instructions
  2. Copying another business without any planning
  3. Identifying an opportunity, taking a calculated risk and organising resources to start a venture Correct answer.
  4. Working only under a supervisor without any responsibility

Explanation

An entrepreneur spots a need in the market, accepts a reasonable risk and arranges money, people and materials to meet that need. This creates value and often employment. Simply following orders or copying blindly does not describe entrepreneurship.

Question 9Introduction to Employability Skills

Which action best shows 'green skills' at a workplace?

  1. Burning scrap material in the open yard
  2. Segregating waste and switching off unused lights and machines to save energy Correct answer.
  3. Throwing used oil into the drain
  4. Leaving taps running to keep the floor cool

Explanation

Green skills are the practices that reduce harm to the environment and use resources efficiently. Segregating waste and switching off unused equipment save energy and support recycling. Burning, wasting water and dumping oil all pollute the surroundings.

Question 10Introduction to Employability Skills

An employee receives instructions that are unclear. Which response is the most appropriate?

  1. Guess the meaning and hope it is right
  2. Ask a co-worker to do the task instead
  3. Politely ask the supervisor to confirm the steps and repeat them back for clarity Correct answer.
  4. Wait silently until someone notices the confusion

Explanation

Effective communication includes checking that the message has been understood. Asking politely for confirmation and repeating the steps back removes ambiguity before work begins. Guessing, staying silent or passing the task to someone else risks errors and delays.

Question 11Introduction to Employability Skills

Which of these is the best example of a 'time-management' technique for an ITI trainee?

  1. Starting every task at the same moment
  2. Studying only the night before the exam
  3. Preparing a daily to-do list and setting priorities for tasks Correct answer.
  4. Avoiding breaks completely during study

Explanation

Time management means planning how to use available time and deciding which tasks matter most. A daily list with priorities helps a trainee cover important work first. Last-minute cramming, doing everything at once or never resting usually reduces effectiveness.

Question 12Introduction to Employability Skills

A trainee notices that a machine guard is loose but the supervisor is busy. What is the most responsible action?

  1. Continue working carefully and report it at the end of the week
  2. Stop using the machine and inform the supervisor immediately about the loose guard Correct answer.
  3. Remove the guard so the work can be finished faster
  4. Ask another trainee to hold the guard in place while working

Explanation

Workplace safety requires reporting hazards at once and not operating unsafe equipment. A loose guard is a hazard that could cause serious injury. Continuing work, removing the guard or improvising with a co-worker all increase the risk.

Question 13Introduction to Employability Skills

Which behaviour best supports 'lifelong learning' for a skilled worker?

  1. Refusing to learn anything after completing ITI training
  2. Avoiding feedback from supervisors
  3. Attending short courses and updating skills as new tools and methods appear Correct answer.
  4. Relying only on old methods even when better tools exist

Explanation

Lifelong learning means continuing to gain knowledge and skills throughout a career. Technology and work methods change, so attending short courses and updating skills keeps a worker employable. Refusing new learning or feedback causes skills to become outdated.

Question 14Introduction to Employability Skills

What is the main purpose of a 'résumé' or curriculum vitae when applying for a job?

  1. To list the candidate's favourite films and hobbies in detail
  2. To replace the need for an interview
  3. To summarise a candidate's education, skills and experience for an employer Correct answer.
  4. To state the salary the candidate expects before any contact

Explanation

A résumé presents a concise summary of a candidate's qualifications, skills and work experience so an employer can judge suitability. It is a screening document, not a substitute for an interview. Personal entertainment details or an early salary demand do not serve this purpose.

Question 15Introduction to Employability Skills

During an interview, a candidate is asked about a weakness. Which answer is most effective?

  1. Describe a weakness that would make the candidate unfit for the job
  2. Mention a real area for improvement and describe the steps being taken to improve it Correct answer.
  3. Blame a previous teacher for the weakness
  4. Claim to have no weaknesses at all

Explanation

Interviewers ask about weaknesses to see self-awareness and willingness to improve. Naming a genuine area and explaining concrete steps to improve shows honesty and a growth attitude. Denying weaknesses, blaming others or naming a disqualifying flaw weakens the answer.

Question 16Introduction to Employability Skills

A small workshop owner wants to reduce material waste. Which approach best reflects an entrepreneurial mindset?

  1. Order extra material so shortages never occur
  2. Ignore waste because it is a small workshop
  3. Study where waste occurs, try a small low-cost change, measure the result and adopt it if it works Correct answer.
  4. Increase prices to cover the cost of waste

Explanation

An entrepreneurial mindset involves spotting a problem, testing a practical solution on a small scale and using results to decide whether to continue. This reduces cost and improves efficiency. Raising prices, over-ordering or ignoring the problem does not solve the underlying waste.

Question 17Communication Skills

In the communication process, the person who converts an idea into words, symbols or gestures before sending it is called the:

  1. Receiver
  2. Encoder Correct answer.
  3. Decoder
  4. Channel

Explanation

The sender performs encoding, which is the act of translating a mental idea into a message form such as spoken words, written text or gestures. The receiver later performs decoding to interpret that message.

Question 18Communication Skills

A supervisor in a workshop explains a machine safety rule to trainees by speaking to them directly. Which element of the communication process is the supervisor's speech itself?

  1. Context
  2. Feedback
  3. Noise
  4. Message Correct answer.

Explanation

The message is the actual content that is transmitted, here the spoken explanation of the safety rule. Feedback would be the trainees' response, and noise would be any interference.

Question 19Communication Skills

During a telephone call about a machine breakdown, a loud compressor starts running nearby and the listener cannot hear the words clearly. In communication terms, the compressor sound is best described as:

  1. Physical noise Correct answer.
  2. Feedback
  3. Semantic barrier
  4. Encoding error

Explanation

Physical noise is any external environmental interference such as loud machinery, poor signal or disturbance that prevents the message from being heard clearly. It is distinct from barriers that arise from meaning or language.

Question 20Communication Skills

A trainee uses the word 'plant' to mean a factory, but the listener thinks of a green leafy plant. Which barrier to communication does this illustrate?

  1. Physiological barrier
  2. Semantic barrier Correct answer.
  3. Physical barrier
  4. Organisational barrier

Explanation

A semantic barrier arises when the same word carries different meanings for sender and receiver, so the intended meaning is not shared. Choosing precise, context-specific vocabulary reduces such misunderstanding.

Question 21Communication Skills

Which of the following is an example of non-verbal communication in a workplace?

  1. Sending a written memo to all staff
  2. Typing an email reply to a customer
  3. Reading out a circular during a meeting
  4. Nodding your head while a colleague explains a procedure Correct answer.

Explanation

Non-verbal communication conveys meaning without words, through body language, gestures, facial expressions and posture. A nod is a gesture that signals agreement or understanding.

Question 22Communication Skills

While giving instructions, an instructor stands with arms tightly folded and avoids eye contact with the trainees. What message is most likely being conveyed non-verbally?

  1. Readiness to answer questions
  2. Openness and encouragement
  3. Agreement with the trainees
  4. Defensiveness or disinterest Correct answer.

Explanation

Folded arms combined with avoiding eye contact are commonly read as closed, defensive or uninterested body language. Non-verbal cues often carry more weight than the accompanying words.

Question 23Communication Skills

In active listening, which behaviour best demonstrates that you have understood a speaker's message?

  1. Interrupting to give your own opinion quickly
  2. Planning your reply while the speaker is still talking
  3. Paraphrasing the speaker's point back to confirm understanding Correct answer.
  4. Changing the subject to something more familiar

Explanation

Paraphrasing, sometimes called reflecting, shows the speaker that the message was heard and lets both parties confirm the meaning. It is a core technique of active listening.

Question 24Communication Skills

A trainee repeats a customer's complaint back in their own words: 'So you are saying the delivery arrived two days late and no one informed you.' This technique is called:

  1. Questioning
  2. Summarising the whole meeting
  3. Paraphrasing Correct answer.
  4. Giving feedback

Explanation

Paraphrasing restates a specific message in the listener's own words to check accuracy and show attention. It focuses on the immediate point rather than the whole discussion.

Question 25Communication Skills

Which of the following is an example of formal communication in an organisation?

  1. A written warning letter issued by the HR department to an employee Correct answer.
  2. A casual WhatsApp joke between friends who work together
  3. Two workers chatting about cricket during a tea break
  4. A rumour spreading through the canteen

Explanation

Formal communication follows the official channels and structure of the organisation, such as letters, notices and reports issued by authorised departments. It is documented and carries official weight.

Question 26Communication Skills

Information that spreads quickly through informal channels such as gossip among workers is known as:

  1. Horizontal communication
  2. Formal communication
  3. Downward communication
  4. Grapevine communication Correct answer.

Explanation

The grapevine is the informal network through which information and rumours travel rapidly among employees. It is fast but often inaccurate because it is not verified through official channels.

Question 27Communication Skills

A works manager sends a circular to all department heads informing them of a new attendance policy. This flow of communication is:

  1. Diagonal
  2. Downward Correct answer.
  3. Upward
  4. Lateral

Explanation

Downward communication moves from a higher level in the hierarchy to lower levels, as when a manager informs department heads of a policy. It is used for instructions, orders and policy information.

Question 28Communication Skills

A trainee submits a suggestion form to the training officer proposing a better tool arrangement. This is an example of:

  1. Downward communication
  2. Upward communication Correct answer.
  3. Horizontal communication
  4. Non-verbal communication

Explanation

Upward communication carries messages from lower levels to higher levels, such as suggestions, complaints and reports. It gives management feedback from those doing the work.

Question 29Communication Skills

Which of the following is a characteristic of effective verbal communication?

  1. Speaking clearly at a moderate pace with simple words Correct answer.
  2. Using slang and abbreviations unfamiliar to the listener
  3. Speaking as fast as possible to save time
  4. Using long technical sentences to impress the listener

Explanation

Effective verbal communication depends on clarity, appropriate pace and vocabulary the receiver can understand. Simple, well-paced speech reduces the chance of misunderstanding.

Question 30Communication Skills

In written communication, which practice makes a technical report easiest for the reader to follow?

  1. Mixing several unrelated topics in one sentence
  2. Using headings, short paragraphs and a logical order Correct answer.
  3. Avoiding punctuation to save space
  4. Writing one long paragraph covering all points

Explanation

Headings, short paragraphs and logical sequencing help the reader locate and absorb information quickly. Well-structured writing respects the reader's time and reduces ambiguity.

Question 31Communication Skills

A trainee writes an email to a supplier requesting a price list. Which subject line is most appropriate for this formal email?

  1. (left blank)
  2. Hey!!!
  3. Request for price list of hand tools Correct answer.
  4. Random

Explanation

A formal email subject line should state the purpose briefly and specifically so the recipient can prioritise and identify the message. This helps professional communication.

Question 32Communication Skills

Which of the following is the most suitable closing for a formal business letter to a company?

  1. Bye bye!
  2. Later
  3. Yours sincerely, followed by your name Correct answer.
  4. See ya

Explanation

Formal letters typically close with a respectful phrase such as 'Yours sincerely' or 'Yours faithfully', followed by the sender's name. This maintains a professional tone.

Question 33Communication Skills

A candidate is asked in an interview: 'Tell me about a time you solved a problem at work.' Which response structure is most effective?

  1. Describing the situation, the action taken and the result Correct answer.
  2. Giving a one-word answer
  3. Blaming colleagues for the problem
  4. Listing all problems you have ever faced

Explanation

Structuring an answer around the situation, the action taken and the result gives a clear, evidence-based response. It shows the interviewer how you think and what you achieved.

Question 34Communication Skills

During a group discussion, one participant repeatedly speaks over others. What is the most appropriate way for another participant to respond?

  1. Shout louder to dominate the group
  2. Leave the discussion immediately
  3. Politely ask for a turn once the speaker pauses Correct answer.
  4. Complain about the participant to the examiner

Explanation

Assertive but polite turn-taking maintains order and shows respect for other speakers. Waiting for a natural pause and requesting a turn demonstrates good group communication skills.

Question 35Communication Skills

Which of the following best describes the purpose of feedback in the communication cycle?

  1. It prevents the sender from encoding
  2. It replaces the original message entirely
  3. It confirms that the message was received and understood Correct answer.
  4. It removes the need for a channel

Explanation

Feedback is the receiver's response that lets the sender know whether the message was received and understood as intended. It closes the communication loop and allows correction.

Question 36Communication Skills

A trainee preparing a presentation for a workshop audience should primarily consider which factor while choosing language?

  1. The colour of the projector
  2. The length of the presenter's name
  3. The audience's technical background and familiarity with terms Correct answer.
  4. The number of slides in the deck

Explanation

Audience analysis determines the level of technical detail, vocabulary and examples used. Matching language to the audience's background reduces semantic barriers and improves understanding.

Question 37Communication Skills

Which of the following statements about the difference between hearing and listening is accurate?

  1. Hearing and listening are exactly the same process
  2. Listening happens only when the speaker is loud
  3. Hearing requires feedback, while listening does not
  4. Hearing is a physical process, while listening requires conscious attention and interpretation Correct answer.

Explanation

Hearing is the passive reception of sound by the ear, whereas listening is an active process of attending to, interpreting and responding to the message. Effective workplace communication depends on listening, not mere hearing.

Question 38Communication Skills

A worker sends a message that is technically accurate but full of jargon the receiver cannot decode. Which element of the communication process has most likely failed?

  1. Channel selection by the sender
  2. Feedback by the sender
  3. Decoding by the receiver Correct answer.
  4. Encoding by the receiver

Explanation

Decoding is the receiver's act of interpreting the message. If the receiver lacks the vocabulary to understand the jargon, decoding fails even though the message itself is accurate.

Question 39Communication Skills

A team leader wants to convey an urgent safety instruction to workers on a noisy factory floor. Which combination of choices is most effective?

  1. A brief verbal instruction with clear gestures and a written notice posted at the workstation Correct answer.
  2. A detailed report left in the manager's office
  3. A rumour passed through the grapevine
  4. A long written email sent after the shift

Explanation

In a noisy environment, combining brief verbal instruction with clear gestures and a written notice reinforces the message through multiple channels. Redundancy improves reception when one channel is obstructed.

Question 40Communication Skills

Which of the following is the clearest example of a semantic barrier in a mixed-language workplace?

  1. A machine is too loud for workers to hear an announcement
  2. A supervisor uses a local idiom that trainees from another region misunderstand Correct answer.
  3. A notice board is placed behind a pillar
  4. A worker is unwell and cannot concentrate

Explanation

A semantic barrier arises from language and meaning, such as idioms, jargon or words with different interpretations. The idiom is understood differently by trainees from another region, so meaning is lost.

Question 41Communication Skills

A junior technician must report a recurring fault to a senior engineer who is known to prefer concise, factual updates. Which approach best demonstrates audience awareness?

  1. Sending a short factual summary of the fault, its frequency and the action requested Correct answer.
  2. Sending a lengthy personal narrative about the day
  3. Avoiding the engineer and telling colleagues instead
  4. Sending the message in an unfamiliar code

Explanation

Audience awareness means adapting the message's content, length and tone to the receiver's preferences and needs. A concise factual summary matches the engineer's stated preference and supports quick decisions.

Question 42Communication Skills

A trainee is asked to speak for two minutes about workplace safety during a morning assembly. Which element of the communication process is the trainee performing at that moment?

  1. Selecting the channel
  2. Providing feedback
  3. Encoding the message Correct answer.
  4. Decoding the message

Explanation

Encoding is the process in which the sender converts ideas into words, gestures or symbols that can be transmitted. The trainee speaking is the sender turning thoughts into spoken language, so this act is encoding. Decoding belongs to the receiver, feedback is the receiver's response, and channel selection happens when the medium is chosen.

Question 43Communication Skills

A trainee receives the written instruction 'Check the gauge before starting the machine.' Which element of the communication process does reading and interpreting this line represent?

  1. Channel
  2. Decoding Correct answer.
  3. Encoding
  4. Noise

Explanation

Decoding is the receiver's act of interpreting the symbols sent by the sender. The trainee reading the instruction and assigning meaning to the words is decoding the message. Encoding is done by the writer, noise is any interference, and the channel is the written medium itself.

Question 44Communication Skills

A supervisor on a shop floor wants to tell a worker to stop a task immediately because of a loose guard. Which choice of channel is most appropriate for this message?

  1. A face-to-face spoken instruction with a hand signal Correct answer.
  2. An email sent to the worker's personal account
  3. A notice on the department board at the end of the shift
  4. A written memo placed in the worker's locker

Explanation

When a message is urgent and needs instant action, the fastest channel with immediate feedback is best. A direct spoken instruction combined with a visible hand signal reaches the worker at once and allows confirmation that the warning was understood. Written channels such as memos, board notices and emails may not be read before harm occurs.

Question 45Communication Skills

A trainee writes in a report: 'The pump was fixed.' The instructor replies that the sentence is incomplete for a technical report. Which revision best meets the requirements of technical written communication?

  1. The pump, which had a problem, was fixed.
  2. The pump got fixed, so it is okay now.
  3. The pump was fixed on 12 June by technician R. Patil after the seal was replaced. Correct answer.
  4. The pump was fixed properly by someone yesterday.

Explanation

Technical writing must be specific, factual and complete, giving what was done, when, and by whom so that readers can act on it. Only the revision that names the date, the technician and the actual repair supplies that detail. The other versions stay vague or add words without useful information.

Question 46Communication Skills

A trainee answers a telephone call at the workshop, but the caller speaks very fast and the line is crackling. The trainee says: 'The line is not clear. May I repeat the job number back to you to confirm it?' Which analysis of this response is most accurate?

  1. The trainee is using feedback to overcome a physical barrier to communication. Correct answer.
  2. The trainee has failed to listen and should simply guess the job number.
  3. The trainee is changing the channel instead of dealing with the problem.
  4. The trainee is creating a semantic barrier by using technical words.

Explanation

A crackling line is a physical barrier, and repeating the details back is feedback that lets the sender confirm or correct the message. This is a recognised way to overcome interference in the communication cycle. Guessing, jargon or switching channels does not address the distortion on the line.

Question 47Basic Computer and Digital Literacy

In a spreadsheet used for ITI workshop accounts, a student types =SUM(B2:B10) into cell B11. What does this formula do?

  1. It counts how many cells in the range contain numbers
  2. It copies the text of B2 into every cell from B3 to B10
  3. It sorts the values in B2 to B10 in ascending order
  4. It adds the values stored in cells B2 through B10 and shows the total in B11 Correct answer.

Explanation

The SUM function is a built-in spreadsheet function that adds all numeric values in the specified range. The range B2:B10 means every cell from B2 down to B10 in column B, and the result appears in the cell holding the formula, B11. It does not copy, count, or sort anything.

Question 48Basic Computer and Digital Literacy

A trainee wants to keep a copy of a typed report on a pen drive. Which action correctly saves the file to the removable drive?

  1. Press Ctrl+P and select the pen drive as printer
  2. Rename the file on the desktop to the pen drive letter
  3. Drag the file into the Recycle Bin and empty it
  4. Use Save As and choose the pen drive letter as the location Correct answer.

Explanation

Save As lets you specify a new storage location, so selecting the pen drive's drive letter stores the document on that device. Printing, renaming, or deleting the file does not place a copy on the removable drive. Only a save or copy operation to the drive creates the file there.

Question 49Basic Computer and Digital Literacy

Which of the following is an example of system software rather than application software?

  1. A word processor used to type a job application
  2. An operating system such as Windows or Linux Correct answer.
  3. A web browser used to check exam results
  4. A photo editor used to resize images

Explanation

System software manages the hardware and provides the platform on which other programs run; an operating system is the main example. Word processors, browsers, and photo editors are application software because they help the user perform a specific task. This distinction is basic to understanding how a computer is organised.

Question 50Basic Computer and Digital Literacy

While typing in a document, a trainee accidentally deletes a paragraph. Which keyboard shortcut will usually reverse this action?

  1. Ctrl+N
  2. Ctrl+X
  3. Ctrl+S
  4. Ctrl+Z Correct answer.

Explanation

Ctrl+Z is the standard Undo shortcut in most Windows applications and restores the last action, including an accidental deletion. Ctrl+X cuts, Ctrl+S saves, and Ctrl+N opens a new file, none of which brings back deleted text. Undo is the fastest recovery method before any save occurs.