RBSE Sec Voc IT and ITeS study plan

Label the internal and external components of a computer system (CPU, ALU, control unit, registers, cache, RAM, ROM, secondary storage, input/output devices) and state the function of each in one line

Distinguish hardware from software and classify software into system software, utility software and application software with two examples each

Convert numbers between binary, decimal and hexadecimal and perform binary addition manually for at least ten practice values

Describe the information processing cycle (input, processing, storage, output) and map each stage to the hardware that performs it

List common file types and storage units (bit, byte, KB, MB, GB, TB) and calculate storage size for a given set of files

Explain the role of the operating system and demonstrate file and folder operations (create, rename, move, copy, delete, search, compress) on a real machine

Apply word-processing skills to produce a formatted document using headings, styles, bullets, tables, page margins, headers and footers, and spell check

Build a spreadsheet with at least 30 rows of data using formulas, relative and absolute references, SUM, AVERAGE, IF, sorting and a simple chart

Create a presentation of 8-10 slides using a consistent theme, slide master, transitions and speaker notes

Identify the correct software tool for a given task and justify the choice in one sentence

Solve spreadsheet problems using COUNT, COUNTA, MIN, MAX, ROUND, COUNTIF and nested IF, and interpret the results

Write algorithms as pseudocode and as flowcharts using the standard symbols for start/stop, input/output, process and decision

Trace a given algorithm step by step and record variable values in a trace table to predict the output

Identify and correct logic errors in three faulty algorithms or formulas

Explain how the internet works at a practical level: ISP, IP address, DNS resolution, HTTP/HTTPS, URL structure and the client-server model

Use a browser effectively with bookmarks, history, downloads and search operators, and evaluate a website's credibility using domain, author and date checks

Compose and manage professional email including subject lines, CC and BCC, attachments, reply versus reply-all, and folder organisation

Recognise phishing, smishing, fake login pages and unsafe downloads, and state the correct response for each

Apply password hygiene and two-factor authentication, and describe safe handling of personal data online

Define database, table, record, field, primary key, foreign key and data type, and identify each in a sample dataset

Design a two-table relational schema for a small scenario and explain why the relationship prevents duplication

Write and interpret SELECT queries with WHERE, ORDER BY, GROUP BY and simple aggregate functions

Perform basic data operations (insert a record, update a value, delete a record) and explain why validation and backups matter

Compare flat files with relational databases and state two advantages of each in context

Define ITeS, BPO, KPO and LPO and give two real service examples of each, distinguishing voice from non-voice processes

Map a typical BPO workflow from customer contact to closure and name the role and responsibility at each step

Apply the components of effective communication (sender, message, channel, feedback, noise) to a customer interaction scenario

Demonstrate active listening, paraphrasing and empathetic phrasing by rewriting five blunt customer statements into service-appropriate responses

Explain service-level agreements, first-call resolution, average handling time and customer satisfaction as performance measures

Write and dry-run simple programs using variables, input/output, sequence, selection and iteration, and predict output before running

Identify syntax, runtime and logic errors in short code fragments and state the fix for each

Draft a one-page business idea for an IT-enabled micro-service with customer segment, value proposition, cost and revenue lines

Build a personal CV and a short cover message that match stated job requirements, and prepare answers to three common interview questions

Set two SMART employability goals with a deadline and the evidence that will show completion

Revise all nine domains using a weighted checklist that allocates the most time to Domains 1, 2, 5 and 6

Complete two timed mixed-domain practice sets and score them against an answer key

Re-study only the topics where practice scores fell below 60 percent and record the corrected facts

Recite key definitions (ITeS, BPO, primary key, algorithm, phishing, SLA) from memory without notes