RBSE SS Voc IT and ITeS case studies
RBSE SS Voc IT and ITeS · Put your knowledge to work in context.
The RBSE Senior Secondary Vocational Examination in Information Technology and Information Technology Enabled Services (IT & ITeS) is a Class 12 vocational qualification awarded under the Rajasthan Board of Secondary Education framework. It is designed for students who want a school-leaving credential with a directly employable skill base rather than a purely academic stream, and it suits candidates aiming at entry-level roles in computer operations, office support, data processing, help desks and business process outsourcing, or intending to continue into diploma and degree programmes in computing. The RBSE SS Voc IT and ITeS case studies are 5 cases and about 3,935 words.
1The Lab That Must Be Ready in Four Days
At a government senior secondary school, the computer lab has 24 assembled desktops, all about seven years old, and a board practical is scheduled in four days. Three machines failed the pre-check.
814 words, about 4 min2Attendance Bonus Sheet at Five in the Evening
Sushila leads a 20-agent data-entry shift at a BPO in Jaipur. An attendance bonus of ₹1,200 is paid only when an agent is marked present on at least 24 of the 26 working days.
732 words, about 4 min3One Register, 4,300 Complaints
At a 60-seat customer-support centre, every complaint is logged in a single worksheet called Register with columns Ticket No, Date, Customer Name, Mobile, City, Product, Agent Name, Extension, Category, Status, Resolution and Close Date - 4,300 rows after 14 months. Two rows share Ticket No 2187 because a reopened complaint was entered again.
709 words, about 4 min4A Fast Trainee, a Slow Review
You are the quality reviewer in a medical transcription unit attached to a hospital in Kota. Work arrives as 12-minute dictation files, and the client's service level is 24-hour turnaround with 98% accuracy.
836 words, about 4 min5The Extension Board and the Pen Drive
A 30-seat data-entry centre runs from a converted first-floor shop. Power comes through two 16 A wall sockets, and six extension boards are daisy-chained under the desks to feed 30 PCs, four fans, two air-conditioners and a printer.
844 words, about 4 min