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WBCHSE HS Human Development and Resource Management study materials
WBCHSE HS Human Development and Resource Management study resources

WBCHSE HS Human Development and Resource Management: Consumer Education and Rights

WBCHSE HS Human Development and Resource Management · Work through your exam, one topic at a time.

All guide sections

Consumer Education and Rights

Consumer education and rights prepares you to know what a buyer can claim and where. The paper tests the definition of a consumer, the six rights, the standardisation marks, and the jurisdiction of the three redressal commissions under the Consumer Protection Act, 2019.

Who is a consumer

Any person who buys goods or hires services for consideration, including online and e-commerce purchases, and any user of such goods or services. It excludes a person who buys for resale or a commercial purpose.

Six consumer rights (2019 Act)

Right to safety; right to be informed; right to be assured of access to a variety of goods and services at competitive prices; right to be heard; right to seek redressal; right to consumer education. The Act created the Central Consumer Protection Authority (CCPA) to act against unfair trade practices and misleading advertisements.

Standardisation marks

  • ISI (BIS) - industrial goods.
  • AGMARK - agricultural produce graded for quality.
  • FPO - processed fruit products such as jam, squash and pickle.
  • FSSAI - food safety licence and number.
  • Hallmark - gold jewellery; Woolmark - wool; Silk Mark - silk.

Redressal

Complain within two years of the cause of action; consumer commissions charge no court fee. District Commission up to ₹50 lakh; State Commission ₹50 lakh to ₹2 crore; National Commission above ₹2 crore. e-Daakhil is the online filing portal. National Consumer Day is 24 December; World Consumer Rights Day is 15 March. "Jago Grahak Jago" is the awareness campaign.

Worked example

A buyer pays ₹35,000 for a phone that fails within three weeks and the seller refuses replacement. Reasoning: a consumer, consideration paid, defect within warranty; the claim is ₹35,000, so the District Commission has jurisdiction; file within two years with the bill and warranty card, claiming replacement or refund plus compensation.

Traps

Writing "FPO for all food"; filing a ₹75 lakh claim in the District Commission; stating the limitation period as one year; confusing 15 March (World) with 24 December (National).