ISTQB CT-UT case studies
ISTQB CT-UT · Put your knowledge to work in context.
The ISTQB® Certified Tester Usability Testing (CT-UT) is a Specialist-level certification in the ISTQB® portfolio. ISTQB® describes it as focusing on usability testing methods and approaches, and states that it covers set up procedures from a usability, user experience, and accessibility perspective, as well as relevant standards and risks. That description maps directly onto the six areas you are likely to be assessed on: usability testing methods and approaches; set-up procedures from a usability perspective; user experience considerations; accessibility considerations; relevant standards; and usability risks. The credential suits testers, UX and accessibility practitioners, business analysts, and product people who want a vendor-neutral, terminology-consistent grounding in usability evaluation rather than tool-specific know-how. The ISTQB CT-UT case studies are 5 cases and about 3,276 words.
1Choosing a Formative Usability Method Under a Three-Week Deadline
A B2B expense-reporting vendor has three weeks before releasing a redesigned admin console. A quarterly survey of 240 administrators found that 38% rated "finding and fixing a rejected expense" as difficult, but the survey offered no diagnostic detail.
608 words, about 3 min2Lab Set-Up for a Moderated Session Involving a Low-Vision Participant and a Mobile Prototype
A usability lab is booked for five moderated sessions of a mobile expense app. The lab has an observation room behind a one-way mirror, two ceiling cameras, screen capture, and Wi-Fi mirroring of the test phone to a monitor.
712 words, about 4 min3Interpreting Mixed UX Signals After a Mobile Banking Redesign
A retail bank releases a redesigned mobile app. Analytics show task success for "transfer money to a new payee" rose from 78% to 92%, and mean time on task fell by 20%.
625 words, about 3 min4Accessibility Conformance Decision for a Public Sector Procurement Portal
A government agency must publish an online procurement portal. The tender requires WCAG 2.2 Level AA and EN 301 549.
678 words, about 3 min5Risk-Based Usability Test Planning for a Clinical Appointment Scheduler
A hospital is releasing a patient-facing appointment scheduler in six weeks. Users include older adults and people with low digital literacy.
653 words, about 3 min