ITIL 4 Change Enablement case studies

Change enablement is the ITIL 4 practice concerned with maximizing the number of successful service and product changes by ensuring that risks are properly assessed, that changes are authorized to proceed, and that the change schedule is managed. This page describes our independent, practice-level assessment of that subject area. It is written for service management practitioners who already hold a foundation-level grasp of ITIL and now need to demonstrate applied judgement: selecting change types and change models, assigning change authority, and carrying a change through registration, assessment, authorization, implementation and closure, while connecting the practice to the wider service value chain. The assessment is organized into six content domains: purpose and key concepts; change types, change models and risk-based categorization; change authority, assessment and approval decision-making; the change lifecycle; interfaces across the service value chain and with other practices; and measurement, continual improvement and organizational change management. The ITIL 4 Change Enablement case studies are 5 cases and about 4,008 words.