ITIL 4 Cloud Services case studies

ITIL 4 Cloud Services · Put your knowledge to work in context.

The ITIL 4 Specialist: Cloud Services certification is part of the ITIL 4 certification scheme published by PeopleCert, the owner of the ITIL framework. It is aimed at IT service management practitioners, service owners, architects, and operations staff who need to work with cloud-based services alongside traditional ones - for example people moving into cloud service design, transition, or governance roles, or service managers whose portfolios increasingly include cloud components. The ITIL 4 Cloud Services case studies are 5 cases and about 3,487 words.

Order platform: SaaS or lift-and-shift?

A European footwear retailer processes 2.4 million orders a month from 14 countries. Its on-premises order management system is 11 years old, has a 99.9% availability record and a peak load on Black Friday nine times the normal daily rate.

714 words, about 4 min 2

Cutover weekend: go/no-go for 240 workloads

A specialty insurer is moving 240 virtual machines to a single IaaS region over a 52-hour weekend. Thirty-two workloads are classified critical for claims and regulatory reporting.

702 words, about 4 min 3

Multi-tenant SaaS and patient data

A healthcare SaaS provider hosts records for 3.2 million patients across 14 hospitals. The service is multi-tenant; encryption at rest uses provider-managed keys, and audit logs are retained for 400 days.

692 words, about 3 min 4

Cloud spend up 38% but reliability down

A logistics company runs 180 microservices on a PaaS. Over 18 months, deployment lead time fell from two days to 40 minutes and release frequency rose from monthly to twice weekly.

685 words, about 3 min 5

Payments DR, exit plan and an untested runbook

A payments processor handles 9,000 transactions per second at peak and must meet a 15-minute recovery time objective and a 2-minute recovery point objective. It runs active-passive across two availability zones in one cloud provider, with backups copied to a second provider nightly.

694 words, about 3 min