ITIL 4 Cloud Services study guide
ITIL 4 Cloud Services · Work through your exam, one topic at a time.
The ITIL 4 Specialist: Cloud Services certification is part of the ITIL 4 certification scheme published by PeopleCert, the owner of the ITIL framework. It is aimed at IT service management practitioners, service owners, architects, and operations staff who need to work with cloud-based services alongside traditional ones - for example people moving into cloud service design, transition, or governance roles, or service managers whose portfolios increasingly include cloud components. The ITIL 4 Cloud Services study guide has 4 sections and about 1,241 words.
01Cloud service strategy and cloud service design
Cloud service strategy and cloud service design examines whether you can turn business outcomes into cloud service offerings and then design services that are fit for use and fit for purpose. Expect questions on service offerings, value streams, sourcing and service models, utility and warranty, shared responsibility, service levels, resilience, portability and exit.
320 words, about 2 min02Cloud service transition and cloud service operation
Cloud service transition and cloud service operation tests how services move into live use and stay usable. Questions cover change enablement, release and deployment, service validation and testing, configuration management, service desk, incident, problem, service request, event and access management, especially where provider boundaries and automation change the risk.
322 words, about 2 min03Cloud service governance, risk and compliance
Cloud service governance, risk and compliance tests whether you can set direction, monitor performance and assure obligations when controls are shared with providers. Expect questions on governance bodies, risk appetite, compliance obligations, data residency and privacy, supplier and subprocessor risk, audit rights, policy enforcement and exit.
284 words, about 1 min04Cloud service continual improvement and value creation
Cloud service continual improvement and value creation tests how you measure value, learn from performance and improve services without losing sight of outcomes. Questions cover value co-creation, continual improvement, value streams, metrics, feedback, service level and experience measures, cost and waste, and improvement ownership.
315 words, about 2 min