ITIL 4 DITS case studies
ITIL 4 DITS · Put your knowledge to work in context.
ITIL 4 Leader: Digital and IT Strategy (commonly shortened to ITIL 4 DITS) is one of the ITIL 4 Strategic Leader certifications listed by PeopleCert, the certification body that owns the ITIL portfolio. It sits above Foundation level and is aimed at people who shape rather than simply run digital services: IT directors, heads of digital, enterprise architects, service strategy leads, transformation managers and senior consultants who must connect technology investment to business outcomes. The ITIL 4 DITS case studies are 5 cases and about 4,429 words.
1Northbridge Mutual: A Technology Refresh Labelled a Digital Strategy
Northbridge Mutual is a 140-year-old property insurer with 3.2bn in premiums, 2,400 staff and a policy administration system written in COBOL in 1987. Run activities consume 78% of the 210m annual IT budget, leaving 46m discretionary.
915 words, about 5 min2Meridian Bank and PayLoop: Choosing an Operating Model After Acquisition
Meridian Bank ($48bn assets, 6.5m customers) is acquiring PayLoop, a 300-person payments fintech, for EUR 610m. Meridian runs four product silos - retail, cards, business banking, wealth - each with its own digital team, backlog and vendor contracts; 19 customer identity stores hold overlapping records.
884 words, about 4 min3Kestrel Industrial: Servitisation and the Economics of Uptime
Kestrel Industrial builds hydraulic presses for automotive parts suppliers. Revenue is EUR 640m, 82% from equipment sales; average gross margin on equipment is 11%, and order intake swings plus or minus 35% with the capex cycle.
933 words, about 5 min4Cargolane Freight: Responding to a Platform Entrant
Cargolane Freight is a regional less-than-truckload carrier: 1,200 trucks, EUR 900m revenue, 7% EBITDA, and a strong balance sheet. Since 2022 a digital platform, Shipmate, has entered the region.
864 words, about 4 min5Helvetia Health: Governing a 147-Initiative Digital Portfolio
Helvetia Health is a health insurer with 2.1m members and EUR 5.4bn premium. Its digital portfolio contains 147 active initiatives and EUR 180m of annual spend, sponsored by 11 different executives.
833 words, about 4 min