ITIL 4 ITAM case studies
ITIL 4 ITAM · Put your knowledge to work in context.
ITIL 4 Specialist: IT Asset Management - usually written ITIL 4 ITAM - is a PeopleCert certification within the ITIL 4 portfolio. Its subject is the disciplined management of IT assets across their whole life: knowing what an organisation owns or controls, what it costs, where it is, who is accountable for it, and how it is eventually retired or disposed of. The ITIL 4 ITAM case studies are 5 cases and about 2,830 words.
1Defining the asset universe at Northbridge Logistics
Northbridge Logistics operates 14 depots, 320 leased trucks fitted with telematics, 2,400 laptops and tablets, 60 handheld warehouse scanners, 35 on-premises servers, 12 conveyor controllers managed by engineering, and 90 SaaS subscriptions discovered by finance. The CFO has committed to a 15% technology cost reduction and wants a single asset register.
637 words, about 3 min2MRI refresh and safe disposal at St. Alden's Hospital
Alden's Hospital plans to replace a 7-year-old MRI scanner and 220 associated imaging devices. The vendor offers a 5-year lease at £1.9 million including maintenance and a mid-term refresh, or outright purchase at £1.6 million plus £240,000 annual maintenance.
572 words, about 3 min3Reconciling three asset counts at Meridian Energy
Meridian Energy's asset register holds 18,400 records, its CMDB holds 27,000 configuration items, and the discovery tool reports 31,500 devices. A reconciliation exercise finds 4,100 probable duplicates, 12% of records with no owner, and 700 servers with no physical location.
564 words, about 3 min4Merger integration and role confusion at a three-university group
Three universities merge into one institution with 6,000 staff and 38,000 students. Procurement remains decentralized across 11 buying teams, each using different supplier catalogues.
546 words, about 3 min5Regulatory remediation at LumenPay
LumenPay, a payments provider, received a regulatory finding after an audit: 1,200 unlicensed software installations, 85 servers past end-of-life, and 40% of asset records missing patch status. The regulator requires evidence of remediation within 90 days.
511 words, about 3 min