ITIL 4 ITAM study plan

Define IT asset, configuration item and asset register in your own words, then sort 15 realistic records (laptop, SaaS subscription, cloud VM, supplier contract, software licence, service desk ticket) into asset, CI, both or neither and justify every call.

Contrast the purpose, scope and outputs of the ITIL 4 IT asset management practice and the service configuration management practice, and mark precisely where the two share data.

Map ITAM activity onto the six service value chain activities and write one concrete ITAM outcome for each activity.

Take the four dimensions of service management and list two ITAM-specific constraints or enablers inside each dimension.

Build a configuration management system data model: name 8 CI classes, 12 attributes (4 identifying ownership, 3 supporting financial control) and the relationships between the classes.

Design three reconciliation rules that compare discovery output with the asset register, and state for each rule what counts as a match, a benign discrepancy and a material discrepancy.

Rank six data-quality dimensions (completeness, accuracy, timeliness, uniqueness, validity, consistency) by the damage caused when each one fails, giving two ITAM scenarios per dimension.

Draft a data governance control sheet naming data owner, steward and custodian for three CI classes, plus the approval required to change each key attribute.

Chart asset lifecycle stages from request and planning through operation to retirement, and assign the ITIL 4 practices that act at each stage.

Compare four sourcing models (outright purchase, lease, subscription or cloud consumption, outsourced managed service) on cost timing, ownership, data custody and exit risk, using one realistic example each.

Write the acceptance criteria and required evidence for hardware intake, stating exactly what must be recorded before a device is released to a user.

Classify 10 cost items as capital, operational or consumption-based and show where each one is represented in the asset record.

Design a disposal workflow for three asset types (end-user device, server or storage, software licence) covering data sanitisation evidence, approval, chain of custody and certificate of destruction.

Apply three ITIL 4 guiding principles to two real ITAM decisions and record the trade-off each principle exposes.

List the legal and contractual obligations that touch disposal and licence exit in your jurisdiction (data protection, e-waste, software audit clauses) and map each obligation to one control.

Identify five ITAM risks with likelihood, impact and one mitigating control each, and mark whether IT, finance or procurement owns the risk.

Build a compliance obligation register with 8 obligations drawn from licensing, data protection, records retention and sector rules, each carrying an owner, an evidence source and a review frequency.

Design three ITAM KPIs plus two counter-metrics that prevent gaming, and state the decision each KPI is meant to change.

Run a mini continual improvement cycle: pick one ITAM pain point, walk the seven steps of the ITIL 4 continual improvement model and record the output of each step.

Define the audit trail needed for a software licence true-up: what evidence, produced by whom, retained for how long and stored where.

Map 8 stakeholders (CIO, finance controller, procurement, security, service desk, end users, suppliers, auditors) to their interest in ITAM data, their decision rights and the one report each actually needs.

Draft a RACI for 6 lifecycle activities across 5 roles and resolve two overlaps where accountability is ambiguous.

Describe how ITAM integrates with three neighbouring practices (incident management, change enablement, information security management) with one concrete data hand-off per practice.

Write a 150-word stakeholder message that turns a licence shortfall into a decision request with costed options and a recommendation.

Re-answer every item missed on the week 4 mock and write a corrected one-line rule for each miss.

Rehearse the quantitative walk-throughs: licence reconciliation against entitlement, depreciation of three assets, and a shelfware ratio.

Build a 20-term ITAM glossary in your own words and flag the five terms you most often confuse.

Sit a full-length timed mock and classify each error as knowledge gap, misread question or terminology confusion.

Work through the error log and re-answer every item scoring below 80% until all reach 100%.

Summarise each of the five domains in five bullets from memory, then check the bullets against your notes and correct the gaps.

Complete 40 rapid questions in 40 minutes to rehearse pacing and the flag-and-return habit.

Write an exam-day plan covering time per question, when to flag and move on, and how to choose between two plausible answers.