Bank Teller case studies
Bank Teller · Put your knowledge to work in context.
The Bank Teller credential page on this site is an independent study resource for candidates preparing for entry-level teller assessments and for working tellers who want a structured refresher. It is aimed at people seeking a first teller role, at newly hired tellers in onboarding, and at experienced staff moving into senior teller, head teller, or universal banker positions. The Bank Teller case studies are 5 cases and about 4,313 words.
1The $200 Overage at 5:40 p.m.
on a Friday, teller Dana closes her drawer and finds it 200 over. Her day included a 1,000 cash deposit from a contractor who counted out what he said were ten 100 bills; a 340 cash-back withdrawal; and a 2,000 currency order delivered from the vault at 11:00 a.m.
790 words, about 4 min2"You Know Me" at the Teller Window
Teller Marcus has worked at the Riverside branch for nine months. his cousin Denise comes to his window with a $1,850 check drawn on a contractor's account at an out-of-state bank and payable to her employer, “Halloway Roofing LLC.” The back already bears Halloway's stamped business endorsement and Denise's signature.
841 words, about 4 min3"What's the Number Where You Fill Out That Form?"
Over three weeks, teller Priya has handled four cash deposits from Mr. Okafor into the same personal checking account: 9,200 on a Monday, 8,700 the following Wednesday, 9,500 the Friday after that, and 9,800 today.
905 words, about 5 min4The Quality Inspector and the $4,200 Wire
At 3:10 p.m., a 22-year-old customer, Ms. Tran, presents a 6,850 official check drawn on a credit union in another state, payable to her, and asks to deposit it and immediately wire 4,200 to a person in another country.
923 words, about 5 min5Words Versus Figures, and Two Names on the Payee Line
At 10:05 a.m., Luis Ortega presents a check for deposit into his savings account. The check is drawn on a credit union in another state and payable to “Luis Ortega and Marta Ortega.” It is dated March 2 of the prior year; it is now November 14.
854 words, about 4 min