Bank Teller flashcards
Bank Teller · Build recall with a focused review session.
32 cards. Read the term and the definition here. The deck at the top of this page is optional.
- Cash drawer limit
- Maximum amount of cash a teller may keep in the drawer; excess must be sold to vault or head teller to reduce risk of loss.
- Dual control
- Procedure requiring two authorized employees to be present for handling vault cash, ATM replenishment, or night depository; prevents theft and errors.
- Counterfeit currency
- Fake money; if suspected, retain it, do not return to customer, note presenter description, and notify supervisor and police.
- Cash transaction report
- CTR; filed for cash transactions over $10,000 in one business day; multiple related transactions totaling over $10,000 must be aggregated.
- Suspicious activity report
- SAR; filed for transactions of $2,000 or more that appear suspicious; do not inform customer; file within 30 days of detection.
- Customer identification program
- CIP; requires collecting name, date of birth, address, and ID number before opening account; verify identity using documents or non-documentary methods.
- OFAC screening
- Checking customers and transactions against the Specially Designated Nationals list; if match, block assets and report within 10 days.
- Monetary instrument log
- MIL; record of cash purchases of money orders, cashier’s checks, or traveler’s checks between $3,000 and $10,000; includes customer information.
- Regulation CC
- Expedited Funds Availability Act; sets maximum check hold times and requires notice; next-day availability for cash, wires, and certain checks.
- Blank endorsement
- Signature only on back of check; makes check payable to bearer and negotiable by anyone in possession.
- Restrictive endorsement
- Endorsement limiting use of check, such as “For deposit only” followed by signature; prevents further negotiation by others.
- Stop payment order
- Customer request to bank not to pay a specific check; must include exact check details; valid for six months and may be renewed.
- Check fraud indicators
- Altered date or amount, mismatched numbers and words, unfamiliar font, no perforations, or suspicious endorsements; verify before cashing.
- Phishing
- Fraudulent attempt to obtain sensitive information by disguising as trustworthy entity; never provide account data without proper authentication.
- Robbery response
- Comply with demands, observe details, do not resist, lock doors after robber leaves, call 911, and preserve scene for investigation.
- Elder financial abuse
- Illegal or improper use of elder’s funds; signs include sudden large withdrawals, new joint account holder, or caregiver pressure; report to supervisor and APS.
- Customer privacy
- Protecting nonpublic personal information; do not disclose account details to third parties without written authorization or legal process.
- Telephone etiquette
- Answer within three rings, identify bank and self, speak clearly, ask before placing on hold, and check back within 30 seconds.
- Complaint resolution
- Listen fully, apologize, take ownership, escalate if unresolved, and document in tracking system; aim for first-contact resolution.
- Accessibility accommodation
- Providing aids for customers with disabilities, such as reading assistance, sign language interpreter, or accessible counter, without assuming inability.
- Professional appearance
- Adhering to bank dress code, wearing visible name tag, maintaining clean workstation, and avoiding personal calls at window.
- Sales referral
- Identifying customer needs and referring to appropriate specialist; never pressure or misrepresent products; disclose fees clearly.
- Cash balancing
- End-of-shift count of all cash compared to system total; overages or shortages must be reported immediately and documented.
- Buy/sell cash
- Teller purchases cash from vault when low or sells excess; recorded on cash ticket or system transfer with both parties’ initials.
- Night depository
- After-hours deposit service; two employees open depository, verify bag number and contents against slip, and document discrepancies.
- Currency strap
- Band around stack of bills showing teller initials, date, and amount; color-coded by denomination per bank policy.
- Negotiable instrument
- Unconditional promise or order to pay fixed amount, payable on demand or at definite time, to bearer or order, signed by maker or drawer.
- Check elements
- Date, payee, numeric and written amount, signature, drawee bank, and MICR line; missing or inconsistent elements may make check non-negotiable.
- Deposit processing
- Verify deposit slip totals, endorse checks, ensure payable to customer, scan or encode, and give customer receipt.
- Overdraft handling
- Checks against insufficient funds may be paid or returned; teller must not approve overdraft without authorization; refer to bank policy.
- BSA record retention
- Bank Secrecy Act records generally retained five years; CTRs and SARs retained five years from filing date.
- Identity theft red flags
- Unusual account activity, address change followed by immediate withdrawal, inability to answer authentication questions, or altered ID.