Bank Teller study guide
Bank Teller · Work through your exam, one topic at a time.
The Bank Teller credential page on this site is an independent study resource for candidates preparing for entry-level teller assessments and for working tellers who want a structured refresher. It is aimed at people seeking a first teller role, at newly hired tellers in onboarding, and at experienced staff moving into senior teller, head teller, or universal banker positions. The Bank Teller study guide has 5 sections and about 1,673 words.
01Teller Operations and Cash Handling
The Teller Operations and Cash Handling domain tests the physical and procedural controls that keep a cash drawer, branch vault, and customer funds accurate. Expect questions on opening and closing counts, cash limits, dual control, counterfeit detection, transaction sequencing, and resolving overages and shortages.
341 words, about 2 min02Customer Service and Professional Conduct
The Customer Service and Professional Conduct domain tests how a teller interacts with customers while protecting privacy, following policy, and handling conflict. Expect scenarios on communication, confidentiality, complaint resolution, vulnerable customers, and professional boundaries.
311 words, about 2 min03Regulatory Compliance and Bank Secrecy Act
The Regulatory Compliance and Bank Secrecy Act domain tests the teller's role in anti-money-laundering controls, customer due diligence, and currency reporting. Expect questions on CIP, CTRs, SARs, OFAC screening, structuring, recordkeeping, and confidentiality.
329 words, about 2 min04Fraud Prevention and Security
The Fraud Prevention and Security domain tests how a teller spots and stops fraud at the window. Questions cover check fraud, counterfeit currency, identity theft, phishing and social engineering, account takeover, elder fraud, and security procedures.
338 words, about 2 min05Negotiable Instruments and Transaction Processing
The Negotiable Instruments and Transaction Processing domain tests the documents tellers handle and the rules that decide when a bank may pay, return, or hold funds. Expect checks, drafts, endorsements, holds, stop payments, and check-collection issues.
354 words, about 2 min