CMI (Other exams) case studies
CMI · Put your knowledge to work in context.
CMI qualifications are management and leadership awards offered by the Chartered Management Institute, which describes itself as the only Royal Chartered Body for management and leadership. The qualification library is organised by job role rather than by a single syllabus, spanning Team Leader (Level 2) through Senior, Director & CEO (Level 7 & 8), plus specialist routes such as Higher Technical Qualifications (Level 5), Leadership for AI qualifications (Level 3, 5 & 7) and Sustainability Leadership Qualifications (Level 3, 5, 6 & 7). Programmes are delivered by Approved Centres, so study formats vary by provider rather than following one fixed national model. Assessment is described as flexible, allowing centres to accredit in-house programmes or deliver stand-alone qualifications. The CMI case studies are 5 cases and about 4,368 words.
1Absence, conflict and agency cover on a picking line
You lead a team of 14 pickers in a distribution centre. Over three weeks, first-hour pick rate has fallen from 92 to 78 lines per hour.
1,042 words, about 5 min2CRM rollout pressure in an insurance claims team
You are first-line manager in an insurance claims call centre with 18 advisers. A new CRM system went live 10 days ago.
746 words, about 4 min3Food cost variance across six hospital cafés
You manage six hospital café sites for an NHS trust, employing 120 staff. Food cost has been 34% of sales for three months against a 30% target.
732 words, about 4 min4Scaling a generative AI pilot in a utilities contact centre
You are operations manager at a utilities company with 400 employees. A pilot has used generative AI to draft responses to customer emails for six weeks with 12 agents.
924 words, about 5 min5Scope 3 and a customer carbon-footprint deadline
You are sustainability lead at a mid-sized UK manufacturer with 800 staff and £120 million revenue. The board has pledged net zero by 2040.
924 words, about 5 min