MO-110 case studies
MO-110 · Put your knowledge to work in context.
Microsoft Office Specialist: Word Expert (Microsoft 365 Apps) - often referenced by its exam code, MO-110 - is an advanced credential for people who already work comfortably in Word and want independent proof that they can handle the harder half of the application. It suits editors, documentation specialists, legal and administrative staff, project coordinators, and IT trainers who build and maintain long or complex documents rather than simply typing in them. The MO-110 case studies are 5 cases and about 3,679 words.
1Template That Refuses to Modernise
A 14-person legal-ops team keeps its master services agreement template on the department file server: MSA.dotx, built around the licensed typeface Sabon Next LT Pro, a three-level multilevel list, and a short macro that repaginates exhibit pages. Documents created from it open with [Compatibility Mode] in the title bar.
696 words, about 3 min2The 210-Page Report Nobody Wants to Rebuild
Three engineers are assembling a 210-page qualification report in Word for Microsoft 365. Front matter must be numbered i, ii, iii; body pages 1–210 starting at the first body page; appendices numbered A-1, B-1 and so on.
760 words, about 4 min3Recruiter-Proof Offer Packet
HR issues an offer packet: a two-page letter, a benefits summary and an acknowledgement page. About 30 recruiters build roughly 90 packets a month.
753 words, about 4 min4Mail Merge That Has to Run Again in Six Weeks
Marketing holds a 1,150-row Excel workbook of event registrants (First, Last, Company, City, Session, PaymentMethod, Email). They must send a personalised confirmation letter by post to the 640 who paid by cheque, a confirmation email to everyone with an address, and one directory listing registrants grouped by Session.
745 words, about 4 min5Four Reviewers, One Policy, One Signature
Four reviewers return revisions to an 80-page travel policy. Two used Track Changes from the same base file.
725 words, about 4 min