BCCITB case studies
BCCITB · Put your knowledge to work in context.
BCCITB is a foundational IT certification exam aimed at people entering technical support, helpdesk, or junior infrastructure roles, and at career changers who need a single credential that proves broad baseline competence. Rather than drilling into one vendor's products, the exam is organised around seven domains that mirror how entry-level IT work actually arrives: hardware and IT fundamentals, operating systems and software, networking and internet technologies, security and data protection, troubleshooting and support, cloud and emerging technologies, and IT service management and professional practice. The BCCITB case studies are 5 cases and about 3,140 words.
1A CAD Workstation Upgrade Under a Hard USD 450 Cap
A drafter at a 40-person engineering firm works on a 2018 workstation: Core i5-8500, 16 GB DDR4 with two of four slots populated, a 500 GB SATA SSD and a 4 GB Quadro P1000. She runs AutoCAD 2024 with large 3D models, keeps two virtual machines open for legacy client tools, and reports 40-90 second freezes when switching between drawings.
632 words, about 3 min2Windows 11 Rollout, Six Unsupported Laptops and a Legacy Payroll Client
An insurance brokerage runs 25 Windows 10 Pro 22H2 laptops. Nineteen use 8th-generation Core i5 CPUs; six use Core i5-7200U chips, which fall outside the processor list Microsoft supports for Windows 11.
643 words, about 3 min3Dropped VoIP Calls on a Flat 120-User Network
A 120-person logistics office runs everything on one flat subnet, 10.10.5.0/24. Eight unmanaged 24-port switches are daisy-chained to a single router port, six wireless access points run in bridge mode, and the DHCP scope covers 10.10.5.20-10.10.5.220 with an eight-day lease.
623 words, about 3 min4Backup Redesign After a Ransomware Near-Miss at a Charity
An 80-person charity runs an 18 TB file server on-premises. A nightly full backup copies everything to a NAS in the same rack over 1 Gbps; the window is 22:00-06:00 and the job takes about 5 hours 20 minutes.
628 words, about 3 min5Recurring Multi-Second Freezes on a Small Firm's Line-of-Business Server
A 12-person accounting practice runs its tax application on a Windows Server 2016 virtual machine hosted on a single four-year-old Hyper-V host with two 960 GB SATA SSDs in hardware RAID 1, 64 GB RAM and no battery-backed write cache module fitted. The domain controller runs as a second VM on the same host.
614 words, about 3 min