CSG Exam (Malaysia) flashcards

32 cards. Read the term and the definition here. The deck at the top of this page is optional.

Security Guards Act 1971

Malaysian law (Act 37) that licenses security guard agencies and registers individual guards; it is administered by the Ministry of Home Affairs through its Security and Public Order Division.

Citizen's arrest power

Under section 27 of the Criminal Procedure Code, a private person may arrest someone committing a non-bailable cognizable offence in his view and must hand him to police without unnecessary delay.

Impersonating a police officer

Penal Code section 170 offence of pretending to be a public servant; security guards must never use police titles, ranks or uniforms to imply police authority.

PDPA and CCTV

The Personal Data Protection Act 2010 governs CCTV footage and visitor logs; collect only necessary data, display notice, keep it secure and disclose it only for lawful purposes.

Proportionate use of force

Force must be necessary to prevent imminent harm and no more than the threat requires; it stops when the threat stops, and every use is reported and recorded.

Conflict of interest

A situation where a guard's personal relationship, gift or financial interest could improperly influence a duty decision; declare it to the supervisor and withdraw from that decision.

Duty of care

A guard's legal and ethical obligation to act reasonably within training and authority to protect people from foreseeable harm, including calling for help early.

Need-to-know principle

Confidential information such as post orders, access codes, CCTV layout and incident details is shared only with people who require it to perform their duties.

Three authentication factors

Knowledge (PIN or password), possession (card, key or token) and inherence (fingerprint, face or iris); combining two or more factors gives stronger access control.

Tailgating

An unauthorized person following an authorized person through a controlled door without presenting credentials; prevented by one-swipe-per-person rules, turnstiles, mantraps and staff challenge.

Anti-passback

An access control rule requiring a card to be used to enter before it can be used to exit, or vice versa, preventing card sharing and showing real occupancy.

Visitor management log

A record of visitor name, identity document, host, purpose, badge number, time in and time out; kept secure and retained only as long as needed.

CYMBALS vehicle description

Colour, Year, Make, Body type, Accessories, Licence plate, State; a systematic way to describe a vehicle accurately to police and the control room.

Baseline observation

Knowing the normal state of a site, including lights, doors, sounds and smells, so that changes such as an open fire door or unusual noise are quickly detected.

Random patrol

A patrol with unpredictable timing and route so that intruders cannot plan around it; checkpoints are still recorded to prove coverage and completion.

PTZ camera

A pan-tilt-zoom camera that can be moved and zoomed remotely by an operator to cover a wide area; operators must avoid zooming into private spaces.

RACE fire response

Rescue anyone in danger, Alarm the building, Contain the fire by closing doors, Evacuate or Extinguish only if trained and safe.

Chain of custody

A chronological record of who handled evidence, when, where and why, from seizure to handover, proving that the item was not tampered with.

Assembly point roll call

After evacuation, people gather at the designated assembly point and are counted against the staff and visitor list; missing persons are reported to the fire service immediately.

Incident report facts

A report answers who, what, when, where, why and how using objective facts and exact quotes, not opinions or guesses, and is signed and time-stamped.

DRSABCD

Danger, Response, Send for help, Airway, Breathing, CPR and Defibrillation; the sequence for assessing and managing a collapsed casualty.

CPR compression ratio

For adults, 30 chest compressions to 2 rescue breaths, compressing the centre of the chest 5–6 cm deep at 100–120 compressions per minute.

Fire classes

A solids, B flammable liquids, C gases, D metals, E electrical equipment and F cooking oils; each class needs the correct extinguishing agent to avoid making the fire worse.

PASS extinguisher use

Pull the pin, Aim at the base of the fire, Squeeze the handle and Sweep side to side while keeping a clear exit behind you.

Fail-safe lock

A lock that unlocks automatically when power is lost, used on fire escape routes so people can always exit; it may need a break-glass or mechanical override.

False alarm causes

Loose doors, pets, insects, draughts, low batteries and user error are common causes; verify the alarm before requesting a response to avoid wasting resources.

CCTV evidence export

Copy footage with the correct date, time, camera ID and player software, record the export in a log, and maintain chain of custody for court or disciplinary use.

Phonetic alphabet

Standard words used to spell letters clearly by radio, such as Alpha, Bravo and Charlie, reducing errors with similar-sounding letters such as B and D.

Active listening

Fully concentrating on the speaker, paraphrasing and asking open questions to confirm understanding, rather than interrupting or planning your reply.

LAST complaint model

Listen, Apologise for the experience, Solve within your authority and Thank the person; escalate to a supervisor when the request exceeds your authority.

Emergency call details

When calling 999, give exact location, nature of incident, number of people, weapons, injuries, your name and a call-back number, and stay on the line.

Need-to-know disclosure

Information is shared only with police, management or authorities who have a lawful need; every disclosure is logged with the time, recipient and reason.