SPA PSEE case studies
SPA PSEE · Put your knowledge to work in context.
The SPA PSEE is a professional examination for spa and wellness practitioners who must show competence in both service delivery and business management. This independent study page is organized around the four domains reported for the exam, each weighted at 25%: Spa Business Operations and Management; Client Care and Customer Experience; Treatments, Products, Hygiene and Safety; and Sales, Marketing and Human Resources. The SPA PSEE case studies are 5 cases and about 3,938 words.
1Double-Booked Couples Suite on a Sold-Out Saturday
Seabrook House is a seven-room day spa: five single rooms, one couples suite and one wet room, which is out of order. The online booking engine releases slots in 15-minute increments but does not ring-fence the couples suite as a single unit, so two single bookings can both land against it.
800 words, about 4 min2Fragrance Sensitivity Ignored and an Unauthorised Add-On
Elena is a returning guest at the Riverside Hotel Spa: four visits in 18 months, average spend £310, always the 90-minute hot stone massage. On Saturday she ticks 'fragrance sensitivity' on the digital intake form and writes 'no lavender'.
803 words, about 4 min3Two Back-to-Back Clients with Clear Contraindications
A therapist at a city spa has two clients back-to-back. At 10:00, Ms Chen, Fitzpatrick type III, is three days back from ten days in the Maldives.
803 words, about 4 min4A Failed Autoclave Cycle and a Client With a Nail Infection
At 15:20 on a Tuesday, a nail technician begins a pedicure. The client has a thickened, yellow-brown big toenail and a small raw nick on the heel from shaving that morning.
773 words, about 4 min5The Half-Price Voucher That Filled the Diary and Emptied the Margin
Fern & Fennel is an independent day spa with 12 therapists and average room utilisation of 55%. In spring it sold 1,200 '£39 for an £80 treatment' vouchers through a daily-deals site.
759 words, about 4 min