SPA PSEE study plan

Define the core spa financial vocabulary (service revenue, retail revenue, cost of goods sold, labor cost percentage, revenue per available treatment room) and write the formula for each from memory.

Calculate revenue per available treatment room and treatment room utilization for a sample 6-room spa using numbers you invent, showing every step.

Map the full booking-to-payment workflow and mark the three points where revenue most often leaks (no-shows, unfilled gaps, unposted services).

List the records a spa must retain for financial and regulatory purposes and state a retention period for each.

Build an inventory par-level system: set minimum and reorder points for five retail products and five back-bar supplies, accounting for lead time and average weekly usage.

Draft a treatment menu pricing rationale that separates product cost, labor minutes, and overhead per service.

Sequence a daily cleaning and disinfection schedule by zone (treatment room, wet area, reception, retail shelf) and state the contact time required for each disinfectant class.

Distinguish the three levels of decontamination and give two spa examples of each.

Compile absolute and relative contraindications for the five treatment categories most common in spa settings, and state the action to take for each.

Explain patch test protocol, timing, documentation, and what to do when a client declines testing.

Identify the active ingredients and irritation or sensitization risks in the product families your menu uses, including acids, retinoids, and essential oils.

Describe safe handling, storage, and labeling requirements for professional-use products and chemicals.

Outline the correct response sequence for a suspected allergic reaction during a treatment, up to and including referral.

Design a pre-treatment consultation and intake form that captures health history, medications, allergies, and pregnancy status without being intrusive.

Script a client consultation that explains findings, confirms consent, and sets expectations before the service begins.

Demonstrate how to hand off a client concern between therapist and front desk without repeating the story to the client twice.

Audit a treatment room setup against privacy, draping, and modesty expectations from the client's point of view.

Write a service recovery protocol covering four failure types: late start, wrong service, product reaction, and billing error.

Practice the complaint-handling sequence (acknowledge, clarify, resolve, follow up) until it can be delivered without notes.

Design a post-treatment follow-up touchpoint schedule at 24 hours, 1 week, and 4 weeks, with the purpose of each contact stated.

Identify the client-journey moments where a first-time guest decides whether to rebook.

Convert the consultation into retail recommendations using a needs-based recommendation sequence rather than a feature list.

Build a 30-day marketing calendar that balances service promotions, retail features, and client-retention messaging.

Draft three rebooking prompts a therapist can use naturally at the end of a treatment, each tied to a client benefit.

Define the metrics that show whether a promotion worked, and set a decision rule for stopping one early.

Write a job advertisement and a structured interview guide for one spa role, using behavioral questions and a scoring rubric.

Build a 90-day onboarding plan that sequences technical training, product knowledge, and client-interaction shadowing.

Identify the leading indicators of staff turnover in a spa and propose one retention tactic for each.

Explain how labor scheduling affects both labor cost percentage and client experience, using a numeric example.

Design a simple referral or loyalty program and state its cost per redeemed reward.

Take two full-length timed mock exams under exam conditions and log every miss by domain and by error type (knowledge gap, misread, guess).

Re-teach your three weakest sub-topics from your own notes, without rereading the original source first.

Re-derive each of the 8 KPI formulas and each contraindication category from memory.

Confirm logistics: test format, timing strategy, identification requirements, and a per-section pacing plan.