Human Resources and Team Leadership
Human Resources and Team Leadership
This domain tests recruiting, onboarding, performance management, scheduling, legal compliance, and day-to-day leadership of leasing and maintenance teams. The exam favors documented, consistent people decisions.
Core rules and concepts
- Job descriptions define essential functions and screening criteria. Ask consistent, job-related interview questions.
- FLSA: nonexempt employees earn overtime for hours over 40 in a workweek; exempt employees must meet salary and duties tests. Do not call someone salaried to avoid overtime.
- Timekeeping must be accurate; off-the-clock work is a liability. On-call pay and call-back time follow policy and law.
- Progressive discipline: verbal warning, written warning, final warning, termination, with documentation. Serious misconduct can skip steps.
- Harassment: take complaints seriously, investigate promptly, protect against retaliation, and document.
- Staffing and delegation: schedule weekend and on-call coverage, match tasks to skill, set deadlines, and follow up.
Worked example
A nonexempt leasing consultant works 45 hours in a week at $18 per hour. Regular pay = 40 x $18 = $720. Overtime = 5 x $27 = $135. Total = $855. If the manager paid a flat $720 salary, the employee would still be owed $135 plus possible penalties. The fix is accurate timekeeping and realistic scheduling.
Traps
Do not misclassify employees. Do not discipline inconsistently. Do not promise confidentiality you cannot keep. Do not ignore documentation. Do not discuss medical information or protected complaints with the team.